Communications Services Administrator (911 Call Center)

City of Arlington•Arlington, TX

3d•$107,972 - $134,965

About The Position

Under general supervision, plans, organizes, directs and monitors the activities of the City's 911 Emergency Communications Center.

Requirements

Knowledge of purchasing practices and procedures.
Knowledge of office and administrative practices and procedures.
Knowledge of instructional methods and training techniques, including but not limited to: Curriculum design principles Learning theory Group and individual teaching techniques
Knowledge of FCC regulations concerning radio usage.
Knowledge of computer aided dispatch (CAD) systems.
Knowledge of 911 telecommunications equipment.
Knowledge of current word processing, presentation, spreadsheet, and database programs used by the city; also, state and federal computerized teletype TCIC/CIC systems.
Knowledge of applicable laws, policies, procedures, and guidelines related to 911 public safety dispatch.
Skill with organization and attention to detail.
Skill in using PC Software including current Microsoft Office Suite of applications.
Skill in directing, controlling, and planning operations involving the activities of others or processes with which others are involved.
Skill in communicating with City Council, city management and other city employees and vendors by oral and written means.
Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.
Skill in budget preparation and accounting.
Ability to work within a set schedule.
Ability to work independently under general instructions.
Ability to understand mathematical calculations involving fractions, percentages, and decimals.
Ability to recognize or identify the existence of problems and generate or conceive new or innovative ideas or solutions to those problems.
Ability to prioritize deadlines and tasks.
Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.
Ability to plan, organize, monitor and evaluate subordinates' work assignments to accomplish unit objectives.
Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing.
Ability to operate a variety of office equipment including but not limited to telephone, computer, and mapping systems.
Ability to learn new systems and procedures quickly.
Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies.
Ability to develop future projections for budget and long-range planning purposes.
Bachelor’s degree in Business Administration, Emergency Management or a related field.
Four (4) years of experience working with 911 telecommunications systems (such as radio systems, computer-aided dispatch, MDC, or similar technologies), including a minimum of three (3) years of progressively responsible management experience.
Or an equivalent combination of education and experience, such as eight (8) years of related 911 telecommunications experience, including at least five (5) years of progressively responsible management experience.
Criminal Background Check
CJIS Fingerprint Background Check
Meet and maintain qualifications for Criminal Justice Information Systems (CJIS) access.

Responsibilities

Direct, instruct, schedule, review and evaluate the work activities of subordinate personnel.
Coordinate the purchasing of telecommunication equipment which includes determining needs, developing requests for bids, and conducting bid processes in conjunction with the Fire Department Purchasing Coordinator.
Approving invoices for payment, and maintaining records of maintenance, vendor performance and equipment inventory.
Direct the development of operating procedures and manuals related to radio services as well as monitor user departments to identify training needs.
Prepare, coordinate, and administer budget for the 911 Communications Division.
Manage all hardware, software, equipment, and technology associated with 24-hour emergency services communications, and ensure that interruptions in service are minimized.
Oversee interviewing, testing, and selecting new personnel for the 911 Communications Division.
Ensure 911 Communications Division personnel comply with applicable laws, department policies, and standards of conduct, and oversee disciplinary actions within the Division.
Lead and oversee the creation and maintenance of a positive work environment by modeling active listening, motivating staff, and directing the development of communications personnel.
Oversee the radio license coordination which includes reviewing and disseminating new FCC or city rules and regulations concerning radio usage.
Coordinating local, regional, state and federal frequency assignments and requests for new frequency assignments.
Coordinating license renewals and modification.
Support the Vision, Mission, Values, and Strategic Plan of the City of Arlington, as well as the Arlington Fire Department.
On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.