Communications Representative - Communication Center - FT - 1st Shift
About The Position
Answers telephones, greeting all callers in a professional manner. Responsible for facilitating referral to area physicians, hospitals and community services. Listens to requests from patients or customers and accurately dispatches requests and information to the appropriate persons. Accurately communicates and dispatches Emergency Codes utilizing the Aionex Focus system. Promptly and accurately initiates offline procedures when indicated. Responsibilities include maintaining equipment, activity logs and checklists. Answers multiple incoming telephone lines to the hospital switchboard. Obtains necessary information and transfers calls to correct department or patient room extension. Provides information to callers as appropriate
Requirements
- High School/GED required
- Must possess Keyboard/PC/Windows skills
- Must be able to type 25 WPM
- Excellent communication skills necessary
Nice To Haves
- Previous experience in customer service, receptionist or a dispatch role preferred
- Automated telephone equipment operation skills desired
- Familiarity with medical terminology desired
Responsibilities
- Answering telephones and greeting callers
- Facilitating referral to area physicians, hospitals and community services
- Dispatching requests and information to the appropriate persons
- Communicating and dispatching Emergency Codes utilizing the Aionex Focus system
- Initiating offline procedures when indicated
- Maintaining equipment, activity logs and checklists
- Answering multiple incoming telephone lines to the hospital switchboard
- Obtaining necessary information and transferring calls to correct department or patient room extension
- Providing information to callers
Benefits
- medical
- dental
- vision
- life insurance
- flexible spending
- short term and long term disability
- several retirement account options with 401K organization match
- nurse residency program
- tuition assistance
- student loan reimbursement
- On-site training and education opportunities
- Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
