Communications Operator

State of Wisconsin•Jefferson, WI

27d•$25 - $32

About The Position

Jefferson County Sheriff's Office promotes a criminal justice system that balances the protection of life, liberty, and property of the community with the rights and privileges of the individual, and to make choices that are consistent with the pursuit to fashion a credible, professional law enforcement agency, engraving the mark of excellence upon all acts and decision. Position Summary WHAT YOU WILL DO As a Communications Operator you will receive emergency and non-emergency calls, prioritize situation, advise callers, and dispatch assistance. We are looking to fill several newly added full-time positions after January 1, 2026. Experience dispatching with a Law Enforcement agency is preferred but not required. A Communications Operator test is required and will be administered at the Jefferson County Sheriff's Office. Applicants will attend to take the test on either December 3, 2025, at 6:00 pm or on December 6, 2025, at 9:00 am. We operate on a 24/7 365-day schedule. Communication Operators work: 5 days on, 2 days off 5 days on, 3 days off We run 3 shifts every day: 1st shift: 7am 3pm 2nd shift: 3pm-11pm 3rd shift: 11pm-7am Some weekend/holiday shifts are required.

Requirements

High school diploma or equivalent
One-year work experience.
Or equivalent combination of education and experience.

Nice To Haves

One to two years of experience dispatching with a Law Enforcement agency, relevant training / or associates degree, or equivalent combination of education and experience.

Responsibilities

Ability to multi-task and work in a team environment
Receives, assesses, and act on 9-1-1 and non-emergency calls.
Dispatches and communicates with law enforcement, fire, emergency medical services, and other necessary agencies using multi-line telephone and multi-channel radio systems.
Documents all requests for service in a computer aided dispatch (CAD) system.
Interprets incoming messages from state and nationwide linked computer system and acts.
Updates records in local, state and nationwide databases as required.
Accesses local and state database systems, in-house records and works with other agencies to verify and/or provide information as requested by law enforcement.
Responds to court notifications and processes requests.
Manages digital audio recording system and maintains reference library of recordings.
Tests radio, paging and outdoor warning sirens.