Communications Operator

Four Seasons•San Diego, CA

1d•$21

About The Position

The role of the Communications Operator focuses on delivering exceptional guest service and operational support at the Residence Club. Key responsibilities include handling incoming calls, providing accurate information about amenities and activities, and managing guest requests through the telephone switchboard and computer systems. The position also involves coordinating wake-up calls, managing call features (e.g., transfers, forwarding), monitoring guest phone charges, and logging maintenance issues. Additional duties include receiving and delivering packages, tracking resort rentals, and ensuring timely completion of guest service requests. Flexibility to assist with other tasks or projects as assigned by management is essential.

Requirements

Reading, writing and oral proficiency in the English language

Responsibilities

Provide general information and inquiries to all callers and be familiar with all Residence Club amenities, hours of operation, key Residence Club personnel, daily activities, special events, etc.
Successfully utilize the telephone switchboard, the Residence Club computer system.
Accept and place wake-up calls for Residence Club guests.
assist with "Do Not Disturb" requests, screening calls, "No Information" calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three way conversations, collect calls, visitors, and radio equipment.
Actively monitor guest phone charges and report charges to Resort Assistant Manager.
Report and log all telephone maintenance and operational problems.
Receive, log, and deliver all guest packages appropriately.
Monitor Front Office Systems to ensure guest requests have been assigned and completed in a timely manner.
Monitor and log all Resort Rentals available to guests to ensure the return of such items or charge appropriately.
Perform other tasks or projects as assigned by Residence Club management and staff.