Communications Operator - Switchboard

Peace Health•Springfield, OR

55d•$18 - $27

About The Position

PeaceHealth is seeking a Communications Operator - Security Parking for a Per Diem/Relief, Variable position. This position is responsible facilitating communications through appropriate operation of one or all of the following: the telephone console (switchboard); physician answering service; overhead paging; two-way radios; and pager system. Details of the position: Operate a telephone console (switchboard), directing incoming operator-assisted and outgoing calls to appropriate individual, departments and outside contacts; respond to emergency codes; dispatch security; provide information to people in lobby. May also be required to notify by overhead, two-way radio and beeper system. Overhead paging as requested. Extend and respond appropriately to all calls, codes, alarm panels and disaster plans wherever needed. May be required to operate physician's answering service and handle trouble reports by working directly with the physicians. Additional duties may include: announcements as needed, assisting with directories, keying in daily telephone statistics, saying the evening prayer, announcing visiting hours are over, receiving house census from nursing supervisors, other routine clerical/data entry tasks as requested. Report status of console operation to relief when leaving switchboard, including pertinent information about hospital staff and events. Report system trouble to telephone technician as directed. Provide back-up assistance to other departments as directed. Operate other communication and emergency systems as required. Dispatches requests for multiple services as required.

Requirements

Strong interpersonal skills including high degree of courtesy (Required)
Ability to maintain professional level of communication in a high stress fast paced environment (Required)
Exceptional attention to detail (Required)
Ability to multi-task with strong organizational skills (Required)
Proficient computer/keyboarding skills required. (Required)
Ability to make decisions without direct supervision (Required)
Good spelling and penmanship (Required)

Responsibilities

Operate a telephone console (switchboard), directing incoming operator-assisted and outgoing calls to appropriate individual, departments and outside contacts; respond to emergency codes; dispatch security; provide information to people in lobby. May also be required to notify by overhead, two-way radio and beeper system. Overhead paging as requested.
Extend and respond appropriately to all calls, codes, alarm panels and disaster plans wherever needed.
May be required to operate physician's answering service and handle trouble reports by working directly with the physicians.
Additional duties may include: announcements as needed, assisting with directories, keying in daily telephone statistics, saying the evening prayer, announcing visiting hours are over, receiving house census from nursing supervisors, other routine clerical/data entry tasks as requested.
Report status of console operation to relief when leaving switchboard, including pertinent information about hospital staff and events. Report system trouble to telephone technician as directed.
Provide back-up assistance to other departments as directed.
Operate other communication and emergency systems as required.
Dispatches requests for multiple services as required.