Communications Officer

Georgia Gwinnett College•Lawrenceville, GA

38d•Onsite

About The Position

Reporting to the Public Safety Communications Manager, the Communications Officer is responsible for processing and maintaining relatively complex police dispatching and emergency alert systems, office records, video security monitoring, alarm monitoring, incident and accident reports. The Officer performs detailed multitasking technical work in taking emergency calls, logging call information, entering accurate information into police records and emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency staff. The Officer routinely works independently with the assistance of on-duty campus police and security officers. The position is a direct line of communication for the general public and the campus community. This position is designated as Campus Security Authority (CSA) and is responsible for reporting crimes and other incidents to the Clery Act Compliance Officer for inclusion in the Annual Campus Security Report in accordance with the Federal Clery Act and GGC policy.

Requirements

High School or GED
Valid Georgia driver's license
Must be able to become POST certified in the first 6 month of employment
Successful background check
No felony convictions
Must be 18 years of age
Will be required to comply with all State and/or College mandated training and certifications
Skilled use of a computer is required in many of the duties
Excellent listening skills; excellent communication skills (both written and oral; ability to understand and follow written or oral directions;
Ability to proficiently operate all dispatch center and related office equipment associated with dispatcher job responsibilities.
Ability to perform shift work and shift rotation
Ability to multi-task
Ability to perform overtime assignments; ability to distinguish between colors; ability to perform tactfully, courteously and proficiently under the pressures associated with the position.
Ability to deal effectively with hostile and/or rude persons.
Ability to speak clearly on telephone and radio.
Ability to work closely with others.
Ability to extract pertinent information from a caller or other information source; ability to talk on the radio and phone at the same time.
This work may require 24 hour on-call assignments, overtime, working weekends, holidays, 8 hour, 10 hour, 12 hour, and rotating shifts.
Ability to organize and maintain public safety and general office files.

Nice To Haves

Prior experience with a public safety organization.
General knowledge of the campus geographical area.
Possess current POST Communications Officer certification.

Responsibilities

Monitors alarm systems and security camera systems; greets students, families, and visitors to the Office of Public Safety; operates the police and security communications console; accesses confidential police information
Operates a multi-line telephone system and radio dispatch console; responds to emergency calls from county E911 system and dispatches the proper responders; operates Dispatch Module (Computer Aided Dispatch), Daily Log, and Search Screens in the Department reporting program; acknowledges officers over the radio and records the time of acknowledgment; provides campus patrols with requested information via radio; transmits messages to officers via radio, phone, in writing, or in-person
Serves as a liaison for citizen reports, complaints, and officers on patrol; provides incident numbers and call history information to assigned officers; documents all calls (telephone and radio) on appropriate forms when Computer Aided Dispatch system is not operational; analyzes calls for the best way to handle each call, what type of information to be obtained from the caller and which units should be assigned
Responds to emergency calls and emergency alarm phones and dispatches patrol officers; monitors, or receives alarm notification calls, and dispatches fire, panic, and intrusion alarm responses from the monitoring center
Provides weekend and special events information
Prepares 'work orders' for officers on patrol or through the report of community members, and maintains other logs for fire alarm tests
Contacts appropriate offices for guests, vendors, and coordinates opening of campus buildings
Complies with all State and/or College mandated training and certifications
Performs non-supervisory duties including administrative assignments and other duties as assigned

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