Communications Network Manager

General Dynamics Information Technology

6d•Onsite

About The Position

Transform technology into opportunity as a Site/Network - Manager on Duty with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Site/Network Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on Site/Network Manager joining our team to manage and lead our 7/24/365 personnel supporting Air Defense Communication Services (ADCS) program in Rome, NY. The schedule for this position is for Day Shift. Due to the nature of work this role entails, the employee must report full-time onsite and will be considered on a case-by-case basis for temporary telecommuting. How the Site/Network Manager will make an impact: Guide and lead team members to deliver products and services that meet or exceed customer requirements. The Site/Network Manager is responsible for ensuring the Rome NY ADCS transport segment of the network is being monitored, maintained, and is operating as designed. The Site/Network Manager also manages, schedules personnel and the daily activities assigned to the Rome team. Manage and train resources to ensure quality and consistency of service to customers. Assist with the sustainment of cybersecurity program to ensure compliance with all applicable regulations, instructions, plans, policies, procedures from the DoD RMF and NIST SP 800-53 and FIPS security controls. Maintain complete and accurate customer correspondence data. Assist in making operational decisions as required. Monitoring and assigning Trouble tickets and ensuring tickets are being resolved within reasonable amount of time. Create Standard Operating Procedures (SOPs) and Shift Reports. Handle all escalations. Schedules authorized outages to implement proposed solutions. Assists in analyzing and monitoring network topologies. Provide technical support and troubleshooting of routers and switches. May work odd hours to support facility maintenance actions to minimize customer impact. Other duties as assigned.

Requirements

Cisco Networking Infrastructure
Communications Equipment
People Management
Waterfall Model
9 + years of related experience
US Citizenship Required: Yes
Secret Clearance
DoD 8570 IAT II Certification/DoD 8140 equivalent

Nice To Haves

A solid enterprise IT, cyber, and project/task management background and experience
Proven ability to communicate with Government/military personnel at all levels; impart confidence in GDIT’s commitment and ability to support this program.
Experience in DoD IT enterprise; understanding of DoD IT directives and guidelines.
Business relationship management skills
Experience training, creating training materials.
Experience in data centers and NOCs
Responsiveness to all levels of military and diverse customer base
DoD 8570 IAM II Certification/DoD 8140 equivalent
BA/BS and 5+ years of related experience
Current or previous experience with DoD related contracts
Experience with enterprise IT service desk support and best practices.
Management and leadership skills
Coordination and problem-solving skills.
Experience with NORAD/NORTHCOM.

Responsibilities

Guide and lead team members to deliver products and services that meet or exceed customer requirements.
Ensuring the Rome NY ADCS transport segment of the network is being monitored, maintained, and is operating as designed.
Manages, schedules personnel and the daily activities assigned to the Rome team.
Manage and train resources to ensure quality and consistency of service to customers.
Assist with the sustainment of cybersecurity program to ensure compliance with all applicable regulations, instructions, plans, policies, procedures from the DoD RMF and NIST SP 800-53 and FIPS security controls.
Maintain complete and accurate customer correspondence data.
Assist in making operational decisions as required.
Monitoring and assigning Trouble tickets and ensuring tickets are being resolved within reasonable amount of time.
Create Standard Operating Procedures (SOPs) and Shift Reports.
Handle all escalations.
Schedules authorized outages to implement proposed solutions.
Assists in analyzing and monitoring network topologies.
Provide technical support and troubleshooting of routers and switches.
May work odd hours to support facility maintenance actions to minimize customer impact.
Other duties as assigned.