Communications Manager, Card Internal Communications

JPMorgan Chase & Co. • New York, NY

3d

About The Position

This role supports executive and editorial communications for Card, directly
supporting two members of the Card executive team. As a member of the Card &
Connected Commerce communications team, you will play a critical role in
ensuring that employees receive crucial information in real-time and have a
clear understanding of business priorities. You will work with communicators
across the firm to create engaging and educational stories, programming and
content that highlight the work our employees.

As a Communications Manager, Card Internal Communications within Consumer and
Community Banking, you will create strategic, audience-focused communication
plans that keep employees, executives and key internal stakeholders engaged and
informed. You will be a trusted advisor and work with leaders to develop clear,
compelling messaging strategies, lead the production and editing of a range of
written communications, plan internal events such as town halls, site visits,
offsites and conferences, draft and edit senior leader presentations and manage
the distribution of internal communications.

Requirements

• 7+ years of communications experience in a large-matrixed organization
• Strong executive presence and experience working with and counseling senior leaders
• Excellent writer with an audience-first mindset
• All-around team player who willingly collaborates and contributes to both strategic and tactical deliverables
• Expertise in Word, Excel, PowerPoint and Teams required
• Strong project management skills, with the ability to handle large-scale, complex projects with discipline and precision.
• High attention to detail and strong organizational skills
• A self-starter with ability to work well in a dynamic, fast-paced environment with speed, flexibility, and adaptability
• Outstanding judgment, proactive problem-solving ability and resourcefulness
• Creative mindset with the ability to think outside of the box
• Some domestic travel

Nice To Haves

• Financial services industry experience
• Additional software skills (e.g., Canva, Photoshop, Adobe Creative Suite, AI large language models)

Responsibilities

• Act as a strategic advisor to executives, providing expert guidance on communication approaches and best practices to develop clear, compelling messages that reflect the vision of the organization, enhance leadership presence and strengthen the employee experience.
• Lead the development and execution of comprehensive communication strategies, ensuring alignment with business goals and corporate messaging.
• Contribute to Chase’s internal editorial strategy to help amplify the stories from these functions across the business.
• Design and implement channel strategies to maximize message delivery and audience engagement, using channels including Microsoft Teams, Outlook, corporate intranet, video and live events.
• Lead the planning and execution of key employee events including team site visits, roundtables and town halls.
• Measure and analyze the effectiveness of all internal tactics, such as open-rates, event survey results and article clicks, and incorporate best practices and learnings into go-forward plans.
• Manage major communications initiatives, including organization announcements and change management efforts, including internal email distribution.
• Draft and manage executive LinkedIn content calendars, partnering with senior leaders to amplify priorities, culture and key moments.
• Contribute fresh ideas on reaching employees through modern communications channels and tactics.
• Stay informed about industry trends, regulatory changes and competitive dynamics to inform communication strategies and content.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees