Communications Internal Program Manager

Mass General Brigham•Somerville, MA

22h•Remote

About The Position

The Communications Manager plays a key role on the Enterprise Communications team, supporting systemwide priorities and initiatives across a large, complex healthcare organization. This role partners with internal stakeholders to plan and execute communications strategies for a range of high-impact projects — from large-scale rollouts and organizational announcements to campaigns that support major enterprise events, operational updates, policy changes, and programmatic communications. Content development in this role is focused on enterprise-wide topics — information and messaging that are relevant to all or most employees across the system. The Communications Manager partners closely with other internal communications colleagues to ensure alignment and continuity across more targeted, role-based, or department-specific communications efforts. Serving as the primary point of contact for a rotating portfolio of communications needs, the Communications Manager leads efforts from intake and assessment through planning, content development, distribution, and evaluation. The ideal candidate combines strategic thinking with a collaborative, hands-on approach to content creation, stakeholder engagement, and cross-functional coordination. Each Communications Manager also serves as a channel lead or subject matter expert in a specific communications platform (e.g., social media, digital signage, leader communications, email platform, physical signage, etc.).

Responsibilities

Strategic Planning & Execution Develop and implement communication plans in support of systemwide initiatives, enterprise projects, operational changes, and organizational priorities.
Lead strategic communication efforts focused on topics that impact the broad employee population across the enterprise.
Support messaging for new policies, policy changes, and facilities-related communications (e.g., facility alerts, closures, relocations, construction impacts).
Collaborate with internal communications partners who lead more targeted or role-specific communications efforts to ensure clarity and consistency across audiences.
Support leader visibility efforts by crafting messaging, toolkits, and content that equips leaders to communicate with clarity, credibility, and alignment.
Help ensure consistent and timely communication of operational updates that impact front-line staff, leaders, and the broader organization.
Stakeholder Engagement Serve as the primary communications partner for a rotating portfolio of departments and initiatives.
Conduct stakeholder consultations to assess needs, define goals, and recommend appropriate strategies and channels — which may include self-service options from a playbook of communications tactics.
Act as a strategic advisor and relationship manager — building trust and offering guidance aligned with communications best practices.
Content Development & Channel Execution Create clear, concise, and compelling content tailored to a range of internal audiences and platforms, including: Enterprise emails and organizational announcements Intranet content (Vitals) Town Hall presentations, leader messages, and toolkits Digital and physical signage Scripts for video and multimedia content Briefs or messaging for internal events or initiatives
Manage content distribution through enterprise-owned channels, including coordination with: The internal publications/editorial team Department- and role-based communications leads Other Enterprise Communications team members responsible for channel execution
Ensure that messaging is aligned across all channels and meets brand, tone, and accessibility standards.
Identify and elevate compelling story ideas to editorial and content teams for broader amplification.
Channel Management Serve as subject matter lead or owner for one or more communication channels, such as: Social media Digital signage Physical signage (e.g., posters, bulletin boards, printed materials in clinical/non-clinical spaces) Vitals intranet content Leader communications Multimedia scripting and concepting
Coordinate with colleagues across the Enterprise Communications team to ensure cohesive messaging and seamless execution across platforms.
Project Management Manage communication projects from intake through completion, maintaining clear timelines, deliverables, and stakeholder alignment.
Track milestones, approvals, and outcomes to ensure effective execution.
Partner with editorial, design, digital, and operational teams as needed to bring projects to life.
Measurement & Optimization Use available analytics and feedback to assess performance and engagement.
Provide recommendations for improving communication effectiveness across formats and audiences.
Stay informed of best practices in employee and enterprise communications to continuously elevate team performance.