Communications Field Support Technician

FirstEnergy • Greensburg, PA

10d

About The Position

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]
The Communications Technician is accountable for all aspects of work related to installation, maintenance, testing and configuration of Information Technology Regional Communications Network communication equipment such as fiber optic, microwave radio and mobile radio systems, leased telephone circuits and MAS radio for substation communications.
Responsibilities will include inspections, generating reports and requisitions for materials, creating network diagrams and as-built documentation for various communication equipment, which may involve switches, relays, fuses and other accessory equipment plus specific work assigned by the Supervisor of IT Regional Communications.

Requirements

• Associate's degree in Electronic or Electrical Engineering Technology. In Lieu of a degree, 2 years of related work experience required.
• Related work experience includes, but is not limited to: Network Communication equipment, SCADA Communications, power line carrier, remote controlled switches, telecommunication circuits, two-way radios, and mobile computing.
• Demonstrated experience in creating and/or interpreting engineering drawings, electrical schematics, equipment manuals, instruction manuals and procedures to develop accurate work plans.
• Ability to work effectively with engineering and management personnel, along with interfacing and working cooperatively with customers, contractors and the public, in a professional and courteous manner. Must meet customer needs and have good working relationships.
• Demonstrated proficiency with PC software applications including Microsoft Office (Word, Excel, Access, PowerPoint, etc.), SAP, and various industry-standard telecommunications Network Management Systems.
• Ability to work effectively both independently and in a team environment.
• Ability to manage, organize and prioritize work, while maintaining strong attention to detail.
• Effective oral and written communication skills.
• Self-motivated with a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
• Must possess a valid driver's license.
• Associate’s degree in Electronic or Electrical Engineering Technology with 3+ years of experience. In Lieu of a degree, 5 years of related experience required.
• Associate’s degree in Electronic or Electrical Engineering Technology with 5+ years of experience. In lieu of a degree, 7 years of related experience required.

Responsibilities

• Demonstrating and directing a solid commitment to all aspects of safety.
• Meeting customer and client needs and service expectations promptly and in a courteous manner.
• Installing, testing, calibrating, maintaining, troubleshooting, and repairing various corporate telecommunications systems and devices, including two-way radio, microwave radio, fiber-optic, security, FAA lighting, emergency generators, DC power systems, etc.
• Using test equipment, including Transmission Test Sets, Fault Locators, T1 Test Sets, Spectrum Analyzers, Frequency Analyzers, Optical Time-Doman Reflectometers, Multi-Meters, etc.
• Overseeing and monitoring vendor equipment installation and repair activities.
• Preparing written procedures required for coordinating equipment additions or modifications.
• Reviewing and checking engineering drawings for accuracy and making field changes to update or correct.
• Identifying materials, equipment, special tools and permits required to complete projects and maintenance activities.
• Creating project as-built documentation.
• Inspecting telecommunications equipment and facilities, measuring critical parameters, and generating reports to document compliance as required by legal and regulatory entities.
• Responding to after-hours calls, participating in Departmental on-call procedure, and traveling overnight as required.
• Providing assistance during emergencies and storm-related restoration
• Traveling to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites, when requested.
• Working cooperatively with other team members, internal customers and contractors to coordinate project activities, provide technical assistance and support, and schedule activities.
• Keeping abreast of industry-accepted and evolving and developing IT and Telecommunications technologies.
• Being accountable for all work performed.
• Keeping work sites in order, cleaning periodically and clean up when work is finished.
• An employee hired at the Communications Technician II or III level will be expected to perform all of the above responsibilities with more proficiency, and in a more independent manner. Further, the Communications Technician II or III level employee will be assigned additional responsibilities related to those above.

Benefits

• competitive pay plus incentive compensation
• a company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• a choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree