Communications Dispatch Coordinator, Nights

University of Maryland Medical System•Bel Air, MD

12d•$18 - $25•Onsite

About The Position

Communications Dispatch Coordinator Full time, Nights, 11pm-7am JOB SUMMARY: Responsible for providing highly responsive, rapid and reliable safety and security communication services to team members, visitors, and patients through the use of communications equipment including but not limited to, video surveillance equipment, infant safety devices, hand-held radio transmitter, computer-aided telephone switchboard, and computer terminal. Administers the resolution of minor and major emergency situations and/or alarms within the hospital or on hospital property. Interacts with vendors, patients, families and visitors ranging from school age children to the elderly.

Requirements

High School diploma or equivalent required.
One (1) year of experience in a telecommunications, clerical or office setting preferred.
Experience and proficiency in office software systems required, focused on the following: Outlook, Word, Excel, and Power Point.
Ability to: a) handle multiple tasks simultaneously; b) operate equipment such as a PC, FAX, multi-line phones, mobile radios, and closed circuit television systems (CCTV); c) communicate effectively and efficiently with internal and external customers.
Excellent verbal communications skills and good manual dexterity.
Ability to quickly analyze problems and develop and implement solutions.
Outstanding service excellence skills.
Must be able to work well under pressure and during emergency situations.
Able to quickly dispatch incoming calls.
Available and required to work a 24/7 operation including but not limited to split shifts, days, nights, weekends, holidays, and extra hours as needed.
When so ordered during an emergency activation of the EOP requiring their services, works additional hours as their supervisor may direct