Communications Coordinator (Hybrid)

Icing • Chicago, IL

19d • Hybrid

About The Position

The Communications Coordinator plays a critical role in keeping Claire's store teams informed, engaged, and aligned with corporate initiatives. This role is responsible for developing and delivering clear, consistent, and brand-right communications that drive operational excellence, support key business priorities, and strengthen the connection between corporate leadership and our store-level team members across North America.

Requirements

• Associate degree in Communications, Business, or related field (Bachelor's preferred).
• 2+ years of experience in communications, internal communications, or retail operations.
• Proven ability to work independently with minimal supervision while collaborating cross-functionally.
• Strong written and verbal communication skills with a keen eye for detail and brand consistency.
• Proficiency in Microsoft Office Suite and communication platforms (e.g., Teams, Outlook).
• Ability to manage multiple projects in a fast-paced, deadline-driven environment.
• Strong interpersonal skills and ability to connect with diverse audiences.
• Willingness to travel occasionally for meetings, store visits, or training.

Nice To Haves

• Experience supporting communications for a retail or multi-unit organization strongly preferred.

Responsibilities

• Strategic Message Development
• Craft clear, concise, and on-brand messages that translate corporate priorities into actionable guidance for store teams.
• Ensure communications reflect Claire's tone of voice and inspire engagement from a diverse retail audience.
• Utilize standardized templates and distribution lists to deliver timely, professional messaging to stores, District Sales Managers, and regional leaders.
• Internal Communication Management
• Develop and distribute internal newsletters, memos, and announcements to keep teams informed of promotions, policy updates, operational changes, and company news.
• Maintain a communication calendar to ensure consistent cadence and timely delivery of critical updates.
• Cross-Functional Collaboration
• Partner closely with Operations, HR, Marketing, Visual Merchandising, and Training to ensure alignment and consistency across all messages.
• Serve as a liaison between store teams and corporate office, collecting feedback to improve communication effectiveness.
• Collaborate with internal French translator to ensure Quebec-compliant, bilingual communications are distributed promptly.
• Content Creation & Editing
• Draft and edit content for internal platforms, including SOPs, training materials, leadership messages, and event announcements.
• Ensure all content is accurate, clear, visually appealing, and consistent with Claire's brand identity.
• Field Communication Support
• Provide guidance on best practices for urgent or sensitive issues (e.g., system outages, product recalls, policy changes).
• Support field leaders in delivering consistent, motivating messaging to store teams.
• Feedback & Reporting
• Collect and analyze feedback from the field to measure communication reach, clarity, and engagement.
• Track open rates, engagement, and completion metrics to inform future communication strategies.
• Professional Conduct
• Support and adhere to all company policies, procedures, and guidelines.
• Flexibility to work varying days and hours based on business needs.
• Perform other duties and projects as assigned.
• Travel to stores as needed to strengthen communication effectiveness and build relationships.

Benefits

• Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time and paid leave.
• Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time and paid leave in required states.
• Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree