Communications/Computer Technician II

Cameron County • Brownsville, TX

21d • $112

About The Position

COMMUNICATIONS/COMPUTER TECHNICIAN II MAY DRIVE TO VARIOUS CAMERON COUNTY LOCATIONS Salary: 112 - $37,678.00 minimum salary Purpose of Classification Performs technical work in support of assigned IT programs or communications function. Duties include providing support and assistance to all Cameron county personnel on a computer or any devices such as a printer, scanner, or laptop and providing remote assistance through a remote-control software or through the phone. Positions in this class perform routine technology maintenance and identify needed corrective actions to resolve discrepancies; answer information technology questions; and maintain systems documents and records. Essential Functions The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Installs and configures software on new personal computers with related peripherals; installs, sets up and configures voice and data communication systems; troubleshoots, resolves and documents applications and software issues; performs routine and preventive maintenance on communications and/or computer equipment. Receives and processes service requests for assigned department. Reviews documents for completeness and accuracy; pair documents to related information such as matching purchase orders to invoices and/or matching payments to account files/billings, etc.; codes information to ensure accurate processing, and that appropriate department/program is credited or debited. Runs weekly reports of service request/work order progress; copies and/or distributes reports; establishes and maintains both automated and manual accounting records and files; and performs record retention tasks as dictated by County policy. Prepares, reviews, and processes purchasing documents. Maintains assigned inventory; prepares purchase orders for needed software, communications, materials, equipment, and supplies; receives and distributes incoming shipments; reviews and forwards for payment. Prepares various department network documents requiring knowledge of department policies, programs, and procedures and which may involve researching, compiling, analyzing, retrieving and/or summarizing data. Provides assistance and information to employees, managers, vendors, citizens, local businesses, and/or and other interested parties regarding assigned technology functions; serves as liaison between supervisors, vendors, and other departments in regards to purchasing policies and activities. Additional Functions Performs other related duties as required.

Requirements

• High School Diploma or GED
• supplemented by two (2) years of experience performing technical support and/or telecommunications work
• or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Tasks require the ability to exert medium physical effort in medium work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of medium weight (20-50 pounds).
• Tasks may involve extended periods of time climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motion at a keyboard or work station.
• Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
• Some tasks require the ability to communicate orally.
• This position is subject to a six (6) month probationary period prior to Civil Service eligibility.
• Must submit to a Civil Service Clerical Exam.

Nice To Haves

• Associate's Degree in Computer Technology, Computer Information Systems or Computer Science preferred.

Responsibilities

• Installs and configures software on new personal computers with related peripherals
• Installs, sets up and configures voice and data communication systems
• Troubleshoots, resolves and documents applications and software issues
• Performs routine and preventive maintenance on communications and/or computer equipment
• Receives and processes service requests for assigned department.
• Reviews documents for completeness and accuracy
• Pairs documents to related information such as matching purchase orders to invoices and/or matching payments to account files/billings, etc.
• Codes information to ensure accurate processing, and that appropriate department/program is credited or debited.
• Runs weekly reports of service request/work order progress
• Copies and/or distributes reports
• Establishes and maintains both automated and manual accounting records and files
• Performs record retention tasks as dictated by County policy.
• Prepares, reviews, and processes purchasing documents.
• Maintains assigned inventory
• Prepares purchase orders for needed software, communications, materials, equipment, and supplies
• Receives and distributes incoming shipments
• Reviews and forwards for payment.
• Prepares various department network documents requiring knowledge of department policies, programs, and procedures and which may involve researching, compiling, analyzing, retrieving and/or summarizing data.
• Provides assistance and information to employees, managers, vendors, citizens, local businesses, and/or and other interested parties regarding assigned technology functions
• Serves as liaison between supervisors, vendors, and other departments in regards to purchasing policies and activities.
• Performs other related duties as required.

Benefits

• Cameron County Offers Excellent Fringe Benefits, Including: Health and Life Insurance Protection, Sick and Annual Leave, Retirement System, and Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED