Communications Clerk - FT
About The Position
Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. Job Summary: The Communication Clerk is the first telephonic point of contact for patients and assists with accurate routing of calls. Responsibilities include answering multi-line phone system, paging overhead codes, greeting hospital visitors in a warm and friendly manner utilizing excellent customer service skills, and providing assistance and directions to on-site customers, both internal and external. Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required.
Requirements
- High school degree or equivalent.
- Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required.
Nice To Haves
- Previous clerical and/or healthcare experience preferred.
Responsibilities
- Greeting callers in a welcoming and friendly manner.
- Proper transfer of calls to appropriate departments.
- Answers 22222 line quickly and pages appropriately.
- Utilizes RAVE system correctly.
- Knows enunciator panel/alarm systems and notifies appropriate personnel in case of equipment failure or alarm activation.
- Maintains log of all codes.
- Maintains accurate patient and religious census records
- Maintains on-call schedules and daily on-call assignment sheets.
- Greets on-site customers appropriately.
- Handles general information questions and referrals correctly and efficiently.
- Responds to questions in accordance with hospital policy.
- Flexibility in assuming other appropriate responsibilities and duties not noted above.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
