Communications Center Specialist (2nd Shift)

Keystone Management LLC•Charlotte, NC

2d•$21 - $21•Onsite

About The Position

At Keystone Management, we’re changing the world — one facility at a time. We provide various asset management and operations-oriented technical services such as building maintenance, preventive maintenance, project management, construction management, energy management, repairs, and troubleshooting of facility assets. Position Summary As a Call Center Specialist, you will serve as the facility contact for handling Facilities Service, Custodial, and maintenance-related calls. You’ll support and respond to customer needs in airport terminals, hangars, and support facilities. This role involves managing inbound and outbound calls, listening to customer needs, and ensuring timely resolution of issues.

Requirements

High school diploma or equivalent required.
2+ years of call center experience.
Strong customer service, problem-solving, and communication skills.
Detail-oriented with the ability to prioritize tasks.
Proficiency in Microsoft Office and email management systems.
Ability to work independently and collaboratively.
Valid driver’s license and clean driving history.
Pass drug screening, background checks, and motor vehicle history.
Must pass Keystone Management, FAA background checks, and airport security clearances.
Obtain airport SIDA badge within two attempts.

Responsibilities

Answer calls, document, and process service requests from various facilities.
Manage incoming customer emails accurately and promptly.
Initiate and route work orders using the client system.
Ensure service requests are assigned per client guidelines, including urgent and emergency needs.
Follow up on service requests to ensure timely resolution.
Coordinate with service teams and manage performance indicators.
Meet daily and monthly productivity targets.
Handle emergency situations calmly and professionally.
Support team adoption of new tools and technologies.
Perform additional duties as assigned.