Communications Center Operator Representative I Full Time
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Opportunity Communications Center Operator Telecommunications Rep I is a vital member of the MGB Digital Team providing exceptional Customer Service to our customers. MGB offers great training and comprehensive benefits! The Operator performs various clerical duties and operate computer equipment including the switchboard console, alpha mate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
Requirements
- High School Diploma or Equivalent required
- Customer service experience
- Exceptional Customer service skills and communication skills
- Commitment to demonstrate consistent outstanding customer service.
- Confident to quickly assess situations and make reasonable judgement decisions.
- Must be able to prioritize and organize rationally.
Nice To Haves
- Call-center experience 2-3 years preferred
Responsibilities
- Handles both incoming and outgoing calls with speed and accuracy.
- Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
- Acts as central control for mobile pagers, take and relay messages as required.
- Respond to various alarm systems located at the switchboard.
- Issues keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
- Compiles on-call information for hospital personnel and all meetings scheduled in the building.
- Resolves discrepancies and refer all others to the appropriate department.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
