Communications and Technology Bureau Manager

City of Hendersonville•Hendersonville, NC

About The Position

The Communications and Technology Bureau Manager is responsible for the oversight, planning, and management of all police communications systems, technology infrastructure, and related support services. This position ensures reliable, secure, and effective communication and technology resources that support law enforcement operations, emergency response, and public safety. The Manager leads the Communications and Technology Bureau that includes the Emergency Communications Center, all Information and Operations Technology, and other support functions, supervises staff, coordinates with other agencies, and ensures compliance with federal, state, and local regulations. An employee in this position will be tasked with development of operational policies, research and integration of new emerging technologies, and ensuring the bureau operates in alignment with departmental goals and objectives. This position has oversight of the following systems and programs including CAD/RMS, radio communications, mobile data, body-cameras, unmanned aerial systems (drones), Real-Time Operations Center (RTOC) processes, and data-driven crime analysis tools. The principal duties of this class are performed in a combination of administrative office settings, secure communications facilities, and in coordination with field operations. This classification is supervisory and reports directly to the Chief of Police. Work is evaluated based on meeting budget allocations, achievement of performance goals, successful implementation of technology projects, positive employee morale, and quality of service provided to both internal and external customers.

Requirements

Associate’s degree in criminal justice, Information Technology, Communications, or related field.
Six (6) or more years of progressively responsible experience in public safety communications, information technology, or a related field, with at least six (6) years in a supervisory or management role.
Completion of an executive command leadership program (FBI National Academy, Northwestern SPSC, or equivalent program) or the ability to complete within one year.
Equivalent combination of education and experience may be considered
Possession of a valid Driver’s License to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment.
DCIN Certification, Module 1-3.
NC DCIN Terminal Agency Coordinator Indoctrination class provided by SBI/CJIS, or ability to obtain in one year.
Knowledge of principles and practices of law enforcement work, including federal, state, and local laws and ordinances affecting law enforcement at the local level.
Knowledge of management practices, including developing operating and capital budgets, adapting law enforcement efforts to changing legal requirements, and fiscal management.
Thorough knowledge of public safety communications systems, operations, and regulatory requirements.
Thorough knowledge of law enforcement technology platforms, including CAD, RMS, mobile data systems, digital evidence systems, and emerging technologies such as drones, analytics platforms, and Real-Time Crime Center operations.
Knowledge of personal and special equipment and tools used in law enforcement.
Knowledge of principles and practices related to employee development, personnel management, and resource allocation.
Knowledge of general processes related to budgeting and purchasing.
Plan and manage one or more operational or staff divisions, including law enforcement and civilian employees.
Ability to analyze complex problems, evaluate effective solutions, and implement improvements.
Ability to prepare and present detailed reports, project plans, and budgets, including annual operating and multi-year capital budgets.
Ability to communicate ideas effectively, both orally and in writing.
Strong organizational, leadership, and communication skills.
Ability to supervise and manage personnel, including conducting performance evaluations, recommending promotions, handling discipline, and making new hire recommendations.
Ability to establish and maintain effective working relationships with law enforcement agencies, external partners, and the public.

Responsibilities

Communications Management: Oversee the operation of the police communications/dispatch center, ensuring 24/7 reliability and efficiency.
Ensure compliance with applicable laws, regulations, and standards related to public safety communications (FCC, CJIS, NCIC, etc.).
Develop and maintain policies, procedures, and training programs for communications personnel.
Manage and evaluate communication equipment including radios, CAD (Computer-Aided Dispatch), 911 systems, and mobile data systems.
Technology Management: Direct and manage police technology systems including records management systems (RMS), body-worn cameras, mobile technology, digital evidence platforms, and security systems.
Oversee technology upgrades, cybersecurity measures, and system integration projects.
Serve as liaison with IT vendors, service providers, and regional/state communications networks.
Monitor emerging technologies and recommend strategies to enhance operational effectiveness.
Leadership & Administration: Supervise, train, and evaluate communications, technology, and support staff.
Prepare and manage budgets for communications and technology operations, including equipment acquisition and maintenance.
Monitors expenditures and seeks grant funding to support technology and operational enhancements where applicable.
Develop long-term strategic plans for communications and technology infrastructure.
Ensure continuity of operations through disaster recovery and emergency preparedness planning.
Completes and reviews performance appraisal with staff and sets goals to enhance performance and professional development.
Foster collaboration with other city departments, emergency services, and regional partners.
Performs other related job duties as assigned.