Communications Administrator

Sterling Site Access Solutions LLC•Phoenix, IL

3h•$22 - $25•Onsite

About The Position

The Communications Administrator serves as the central hub for office communications, marketing administrative coordination, and front-office operations. This role acts as the first point of contact for internal and external inquiries, ensuring efficient routing of communication, smooth office operations, and support for company-wide administrative and marketing logistics. Location: Onsite; Phoenix, IL

Requirements

High school diploma required, Associate degree in Communications, Marketing, Business Administration preferred.
2+ years of experience in event planning, trade show coordination, or marketing support
Strong project management and organizational skills with attention to detail
Excellent written and verbal communication skills
Ability to manage multiple events and deadlines simultaneously
Comfortable working cross-functionally and independently

Responsibilities

Serve as the primary point of contact for incoming calls across all locations, acting as a “gatekeeper” by asking appropriate questions and directing calls to the correct person or department
Manage the front desk by greeting visitors, answering the door, and ensuring all guests are signed in and accounted for
Notify employees upon visitor arrival and ensure a professional, welcoming experience
Coordinate NDAs for visitors when required and maintain digital records
Manage conference room calendars and scheduling
Open, stamp, sort, scan, and distribute all incoming mail to appropriate departments
Sign for and distribute packages delivered to the main office
Create and manage FedEx/UPS shipping labels for all departments, including return labels for equipment and employee offboarding
Package, weigh, and measure shipments to ensure accurate carrier charges
Coordinate carrier pickups or drop off shipments to optimize cost efficiency
Review and approve all FedEx/UPS invoices for accuracy
Support outgoing mail processes, including certified mail as needed
Order and maintain office supplies for multiple locations, including Phoenix, Downers Grove, and remote sites
Create purchase orders in NAV and receive/post goods upon arrival
Coordinate PPE for visitors and factory tours, including setup, sanitization, and inventory management
Assist with facility-related needs such as kitchen supplies and general office upkeep
Maintain nameplates, signage, and workspace identifiers as needed
Manage and update SWAG inventory in LionShare
Fulfill SWAG orders submitted through LionShare
Manage fulfillment and shipment of CLT samples for Structural team
Provide general administrative support across departments as requested
Plan and coordinate all trade shows, conferences, and industry events for both Site Access and Structural brands
Manage event timelines, budgets, contracts, and logistics (booth space, shipping, travel, accommodations)
Maintain event calendars, planning documents, and post-event recaps
Support lead administration and organization post show
Coordinate booth design, signage, materials, and promotional items
Help marketing team to support lead nurturing campaigns pre- and post- show
Serve as the point of contact for event execution and troubleshooting
Manages vendors and stock for promotional giveaways
Track event performance, leads, and post-event follow-up needs
Help plan and coordinate internal meetings, events, and leadership gatherings
Manage scheduling, logistics, and communications for facility tours and visits
Creates internal signage as necessary
Prepare agendas, materials, and day-of coordination support
Consistently demonstrate commitment and support for the Sterling vision, mission, policies and procedures.
Performs work in compliance with work instructions and policies as outlined by management.
Foster a culture of innovation, teamwork, customer-centricity, and compliance.
Cultivate strong partnerships with cross-functional teams to support departmental needs and overall business goals.
Cross train within the team, and across other departments, to provide backup support throughout the department.
All other duties and projects assigned.