Communication Mgr., Strategic Communications
About The Position
The Communication Manager supports the administrative infrastructure and protocols that allow the Strategic Communications and External Affairs department to reach its strategic goals by executing a range of ongoing tasks using department systems and tools, including: electronic newsletter management, setting up, scheduling and sending eblasts, maintaining internal communication channels, supporting media relations work, content creation and project management of communication tasks for strategic events. Reporting to the Director of External Communications, the successful Communication Manager will be a natural collaborator/team player who listens well and possesses clear communication and customer service skills that enable them to work well cross-departmentally. As a front-line worker on various communication channels, the Communication Manager will assist the Director in ongoing improvement and innovation of communication efforts at Erikson.
Requirements
- Expertise in Mail Chimp or similar email campaign platform— list management, design/template creation, scheduling, sending, troubleshooting
- Expertise in social media platforms including Facebook, Instagram, X, LinkedIn and Sprout Social
- Expertise in Office 365, Zoom, Teams
- Strong project management skills
- Strong strong storytelling skills from concept to execution
- Strong copywriting and editing skills
- Experience in audience segmentation and targeted messaging
- Operational Mindset: The ability to support cross-functional work by using and maintaining the communication systems and tools that support Erikson’s strategic priorities.
- Team player---must work seamlessly within Strategic Communications, and between other departments
- Detail-oriented with a focus on quality and accuracy
- BA/BS degree in communications, digital marketing, or related field preferred.
- Minimum 3+ years’ work experience in a marketing, advertising, communication, or business setting.
Nice To Haves
- Photography/video editing skills
Responsibilities
- Email campaigns
- Maintain cross-department email campaign schedule to ensure audiences are not fatigued with communications from Erikson
- Develop email campaigns when needed: writing content, use branded templates and make adjustments as needed, send email campaigns by target dates
- Analyze campaign performance and suggest improvements
- Managing audience Lists, reconciling with Raiser’s Edge database
- Review email communications for other departments to ensure messaging is aligned with Erikson’s editorial standards.
- Proofread emails for clarity, grammar and spelling
- Social Media Management
- Create and schedule content on all platforms
- Manage online community comments
- Analyze performance metrics
- Website Regularly scan Erikson.edu webpages for updates and provide edits or new copy to Marketing
- Erikson Events/Development: Assist in executing communication plans for Commencement
- Assist in communications for fundraising events such as luncheons, gala or donor-related events
- Assist in fundraising appeals.
- Monthly Inside Erikson employee newsletter: collect news items across the institution, write, edit and layout newsletter and send test to Director of Strategic Communications
- Storytelling: Identify and write stories on faculty, staff, students and alumni for Erikson.edu and OneErikson intranet.
- Regularly scan intranet webpages for updates and connect with departments on new copy or edits, providing assistance where needed
- Manage the dissemination of other internal communications as needed from President’s Office teams (i.e. HR, Ombuds, etc.)
- Maintain monthly calendar of events and upload to TV news monitors located in the Erikson building
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
