Communication & Documentation Coordinator
About The Position
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description Regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks. Marketing Content Support Draft basic marketing materials including email copy, website content, blog posts, product descriptions, and promotional messaging Edit and proofread content to ensure clarity, grammar accuracy, and brand consistency Assist in maintaining content templates and style guides Consumer & Customer Communications Draft responses to consumer letters, complaints, inquiries, and feedback Ensure messaging reflects company tone, compliance standards, and customer service expectations Maintain response templates and support continuous improvement of communication workflows Draft responses and track timelines for Right to Know request responses Contract & Proposal Support Draft basic contract language using approved templates Assist in preparing and formatting Request for Proposals (RFPs) Review documents for consistency, completeness, and formatting standards Coordinate inputs from stakeholders to ensure timely submission Policy & Procedure Documentation Assist in drafting and updating internal policies and standard operating procedures (SOPs) Organize and format documentation for clarity and accessibility Track revisions and maintain version control Support cross-department collaboration to ensure documentation accuracy Administrative & Documentation Support Maintain document libraries and file organization Ensure compliance with document retention and formatting standards Support process documentation initiatives across departments
Requirements
- Associate of Arts
- Experience
Responsibilities
- Draft basic marketing materials including email copy, website content, blog posts, product descriptions, and promotional messaging
- Edit and proofread content to ensure clarity, grammar accuracy, and brand consistency
- Assist in maintaining content templates and style guides
- Draft responses to consumer letters, complaints, inquiries, and feedback
- Ensure messaging reflects company tone, compliance standards, and customer service expectations
- Maintain response templates and support continuous improvement of communication workflows
- Draft responses and track timelines for Right to Know request responses
- Draft basic contract language using approved templates
- Assist in preparing and formatting Request for Proposals (RFPs)
- Review documents for consistency, completeness, and formatting standards
- Coordinate inputs from stakeholders to ensure timely submission
- Assist in drafting and updating internal policies and standard operating procedures (SOPs)
- Organize and format documentation for clarity and accessibility
- Track revisions and maintain version control
- Support cross-department collaboration to ensure documentation accuracy
- Maintain document libraries and file organization
- Ensure compliance with document retention and formatting standards
- Support process documentation initiatives across departments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
