Communication Center Specialist

Life Link III•Shoreview, MN

2d•$31 - $37

About The Position

Life Link III is a premier, nationally recognized air medical transport company, known for our clinical excellence, superior aviation program and reliable response in providing care to critically ill or injured patients. Our priority is to do everything possible to give every patient their best chance for the best possible outcome - demonstrated by our unwavering commitment to providing the highest level of care to our patients while on board safe, state-of-the-art aircraft. We continually focus on innovation and work to put cutting-edge technology and education in the hands of our flight medical crew, pilots, mechanics, operational control specialists and communication specialists so we can provide uncompromising care to the communities we serve. We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration. As a Communication Specialist at Life Link III, you are the vital first link in every mission we fly. Working behind the scenes—but at the center of it all—you’ll coordinate life-saving air medical transports by managing critical communications with hospitals, emergency responders, flight crews, and internal teams. In fast-moving, high-stakes moments, your calm voice, sharp focus, and decisive thinking help ensure patients get the care they need, when they need it most. This is a mission-driven role for someone who thrives under pressure, excels at multitasking, and takes pride in precision, professionalism, and teamwork.

Requirements

High school diploma or equivalent
Demonstrate a strong commitment to customer service and satisfaction
Strong attention to detail with the ability to multitask in a fast-paced environment
Excellent written and verbal skills
Computer literate with the ability to learn and adapt to new software programs
Ability to type 35 words per minute
Commit to shift work in a 24/7/365 operation, including nights, weekends, and holidays
General geographic knowledge and map reading skills
Maintain composure and clarity during emotionally intense and time-critical situations
Rapidly assess evolving scenarios and adapt plans due to weather, mechanical, or logistical challenges
Accurately handle confidential patient and operational information
Work independently within established protocols while knowing when to escalate complex situations
Operate multiple technologies simultaneously, including radios, phones, CAD systems, mapping tools, and tracking system

Nice To Haves

EMS, air medical communication, and/or 911 communication center experience
2 years of experience in a health care environment
Knowledge of aviation and medical terminology
Licensure: EMT, EMD, POST certification or equivalent education or experience
Two-year degree in related field

Responsibilities

Serve as the primary point of contact for all incoming telephone, radio, and digital requests for service
Dispatch 11 helicopters and 1 fixed-wing aircraft, coordinating time-sensitive air medical transports
Gather, process, and communicate critical information accurately and efficiently during high-stress situations
Maintain real-time situational awareness of aircraft locations, weather, logistics, and crew status
Create and manage electronic records using a computer-aided dispatch (CAD) system
Communicate clearly and professionally with pilots, medical crews, hospitals, EMS, and public safety partners
Support flight and patient safety through diligent monitoring, documentation, and adherence to protocols
Participate in emergency response planning, quality improvement efforts, and ongoing training
Represent Life Link III with professionalism, integrity, and a strong customer-service mindset

Benefits

Health, Dental, and Vision insurance coverage starting the first of the month following date of hire
Health Savings Account (HSA) with employer match
401k with employer match fully vested
Generous paid leave and paid time off to foster work/life balance
Life, disability, critical illness, and accident insurance
Tuition/Training reimbursement program

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