Commercial Underwriting Manager

Glacier Bancorp, Inc.•Missoula, MT

About The Position

The Underwriting Manager (UM) will be responsible for managing multiple credit underwriting activities including the supervision of the Bank’s commercial analyst team. The UM will be primarily responsible for the timely and accurate production of credit underwriting while simultaneously serving as a leader who provides ongoing training and coaching to the greater team. Implementation of and adherence to all loan policies and procedures is firmly expected, as accuracy and thoroughness of underwriting is paramount. Must demonstrate a strong understanding of financial analysis and must have experience using multiple underwriting methodologies for all applicable loan types. Works collaboratively and cooperatively with Credit Administration to continually monitor the underwriting practices of the group and identify areas of opportunity to strengthen or modify existing practices if needed to maintain a high standard of quality. Serves as a producing member of the analyst team, responsible for completing typical underwriting assignments which may include completing full credit presentations, financial spreads, portfolio management activities (i.e. Term Loan Reviews), and more. May be more heavily involved in those assignments that are more complex in nature. Due to the cross functional aspects of this position, the UM will directly report to Credit Administration but will be closely tied to the activities of Commercial Lending and will have routine communication with the Chief Lending Officer and other members of the Commercial Lending Team.

Requirements

Four to six years of similar or related experience to include preparatory experience.
A bachelor’s degree in business, accounting, finance, or related field is required.
Must possess current, valid driver’s license.
Knowledge of banking compliance regulations and guidelines related to area of responsibility. Working knowledge of standard office equipment. Skills in areas related to computer operation/use including working knowledge of Microsoft applications and ability to learn new systems/applications,
Communicate Effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Demonstrate soft phone skills by treating all internal and external customers in a polite and courteous manner.
Customer Service: We are community inspired and pride ourselves on offering exceptional service to both our internal and external customers. We expect you, as an employee, to support our values and visions of Integrity, Service and Success.
Teamwork: Demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.
Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank in a positive manner; maintain credibility with others.
Ethical Behavior: Model high standard of honesty, integrity, trust, and openness. Understand and follow through with appropriate standards of conduct and moral judgment; willing to act outside the norm when needed to adhere to ethical principles. Communicate and demonstrate actions in a consistent manner. Respect others, regardless of individual capabilities, agendas, opinions or needs.
Confidentiality: Maintain strict confidentiality regarding any information obtained during performing job duties; adhere to Bank policies and procedures regarding confidentiality.
Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.
Adaptability: Adapt positively to change; manage competing demands and effectively handle changes, delays and/or unexpected events with a positive attitude.
Planning and Organization: Prioritize, organize, and plan work; use time efficiently; and achieve results within time frames. Complete work in a timely, accurate manner and be conscientious about assignments and deadlines.
Judgment/Problem Solving: Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handles both routine and non-routine situations.
Individual Responsibility and Accountability: Accept responsibility for own work performance; accept responsibility for own actions and outcomes and does not blame others. Demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement. Conduct follow-through and meet commitments and agreements in a timely manner; relied upon by others as a source of valid information.
Mathematical Skills: Ability to apply accounting, scheduling, and budgeting, measurement, and calculation math skills associated with lending activities for purposes of data analysis. Comfortable working with a variety of lending formulas and industry specific equations and formulas with accuracy.
Analytical Thinking: Develop feasible solutions based on logical and reasonable assumptions and factual observation that reflect consideration for resources, constraints, and Bank values and goals. Understand cause and effect relationships, recognize similarities and differences in situations, and apply knowledge to help make effective decisions or to come up with new ways to accomplish a task. Define a result, set, or follow a course of action to achieve it, anticipate potential obstacles, and monitor progress to achieve desired result.
Negotiation: Negotiate with, convince, or influence others to take a course of action to achieve a specific result, requiring a significant level of trust. Use appropriate interpersonal styles and professional level written and verbal communication skills to gain acceptance of an idea, plan, activity, or product. Bring conflicts and disagreements into the open, when appropriate, and attempt resolution collaboratively through building consensus.
Networking: Build networks of useful relationships necessary to achieve positive results. Know how organizations work; cognizant of different toles and positions of power and utilize this information to influence outcomes.
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Must be capable of up to 25% travel by automobile (as drvier and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct duties of this job, and the employee must have the ability to drive and have proper licensing.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Responsibilities

Serve as the supervisor and primary leader/trainer for the commercial underwriting team.
Actively monitors workflow of the team and provides coordination of assignments to efficiently produce deliverables for the commercial lending team and other stakeholders.
Coordinate existing and anticipated workflow with commercial lending team through active communication and shared reporting.
Ensure all current or anticipated training needs are met, providing direct coaching or support from outside resources. The UM will be responsible for continuously monitoring the effectiveness and accuracy of the underwriting team’s work compared to both internal and external expectations of quality.
Monitor performance metrics of underwriting team (turn time, accuracy, volume, etc.) and provide ongoing reporting to all stakeholders. This data should be used to identify areas for possible improvement, balance expectations amongst stakeholders, and drive overall business strategy for the team.
Conduct annual employee reviews, provide constructive feedback, set goals, and recognize achievements.
Maintain a thorough understanding of credit policy and lending procedures, sufficient to be a subject matter expert for their direct reports and other bank partners.
As a producing manager, preparing credit authorizations of the highest quality with limited revisions is expected. Responsible for ensuring similar accuracy underwriting products by completing a comprehensive review of all analysis done by the team. Work with Credit Administration to determine accuracy/quality metrics that are most appropriate.
Ensure timely completion of underwriting requests completed by the team. Establish a general framework for processing times of each request type (spreads only, term loan review, full underwriting, etc.) that is mutually agreeable to all stakeholders. Performance to these expectations will be a primary measurement of the UM’s effectiveness.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Maintain strict confidentiality of customer’s personal and financial information.
Develop and improve skills through training programs and regular feedback discussions with supervisors which help further professional development. Participate in all training sessions and complete all assigned OnCourse training courses and achieve a passing score by due date.
Adhere to First Security Bank’s core values; represent the bank in a professional manner which includes a professional image, confidentiality, positive ‘can-do’ attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs.
Display excellent customer service with both internal and external clients. Embody First Security Bank’s “Welcome” tenets:
Must be capable of regular, reliable, and timely attendance to accomplish essential job functions including in-person contact with internal and external customers.
Support Community Reinvestment Act (CRA) through business development efforts.
Position performs other duties as needed/assigned.

Benefits

We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays.

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