Commercial Underwriting Associate
About The Position
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Kemper's Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy related inquiries. Provides superior customer service and offers solutions to customers to resolve problems within company guidelines.
Requirements
- One (1) year or more related Property & Casualty experience
- High School diploma or equivalent, Associates degree preferred
- Strong verbal, listening and written communication skill
- Apply professional and effective phone skills
- Capable of multi-tasking, highly organized, with excellent time management skills
- Ability to operate and self-driven to excel in a fast-paced, high volume call center environment
- Ability to use problem-solving and decision-making skills to help customers and process work
- Strong computer skills including typing, spreadsheets, word processing software and CRM applications
- Must be dependable, and reliable
- Work schedule may fluctuate based on business needs
Nice To Haves
- Bilingual English/Spanish desired but not required
Responsibilities
- Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls
- Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
- Research policy information and exercise underwriting authority
- Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
- Process high volume policy change requests from internal and external customers.
- Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.
Benefits
- This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
