Commercial Title Assistant (Remote)

First American•Cleveland, OH

1d•Remote

About The Position

First American's National Production Services division provides global title and escrow production support across all channels within First American Title, including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has maintained a strong belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. The company has been recognized on the Fortune 100 Best Companies to Work For® list for eleven consecutive years and has received awards as a best place to work for women, diversity, and LGBTQ+ employees. Title Assistants support commercial and industrial title processes by collating and gathering information, responding to inquiries, and reviewing and validating the accuracy and completeness of data. They also provide customer service to external clients and field escrow offices. This role is part of an office-based commercial production team, though the position itself is remote. The assistant may act as a liaison, working with multiple parties to coordinate the resolution and completion of the title process, or serve in a specialized support role for the title process.

Requirements

High School diploma or equivalent
2+ years title industry experience
Experience with MS Office suite
Excellent verbal/written communication skills
Able to maintain professionalism and a positive service attitude at all times
Strong detail orientation
Customer service orientation
Exercises good judgment
Working knowledge of title industry software platforms

Responsibilities

Performs a wide range of administrative duties that require experience, skill and knowledge of title policies and practices.
Creates and maintains files, records and reports; monitor and track workflow
Responds to inquiries and gathers information to resolve issues and complete the title process.
Communicates information and prepares documentation and reports
Communicates with internal and external groups.
Other duties as assigned.