Commercial Support Team Lead

Old National Bank•Chicago, IL

55d

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. The Commercial Support Team Lead is responsible for managing and leading a team of Commercial Banking Specialist. Primarily responsible for providing support and direction to the Commercial In-Market Support team, in addition to performing the duties of a Commercial Banking Specialist. The Commercial Support Team Lead will utilize their expertise to be liaison when onboarding/training team members.

Requirements

Bachelor's degree in administrative services/business and/or H.S. Diploma/GED with equivalent work experience.
Minimum 10+ years of experience working with commercial banking processes required.
Ability to motivate and manage a team.
Strong knowledge of bank documents, commercial regulation, and bank compliance policies.
Strong working knowledge of Microsoft Word, Excel & PowerPoint.
Strong client focus (internal and external clients)
Effective written and verbal communication skills
Appropriate attention to detail and organizational skills.
Able to adapt and manage changing priorities and deadlines.

Nice To Haves

Prior Supervisory experience preferred.

Responsibilities

Educate and advise team regarding all departmental activities.
Monitor and manage team goals and service level agreements.
Manage workflow for the team to ensure service level expectations are met.
Serve as an escalation point for team issues and effectively manage escalation.
Manage team to provide a consistent client experience and the implementation of efficient processes.
Promote collaboration with Bank Partners and provide solution-based feedback.
Manage department calendar and provides final approvals for vacation/leave requests.
Collaborate with RMs in contacting clients to gather items needed to prepare a complete application for submission (financials, purchase agreements, invoices, etc.).
Prepare loan requests utilizing required forms or the Commercial Online Application (CML) software. Submit applications to the Loan Fulfillment team for further input and processing.
Review and manage open applications in Loan system for assigned Relationship Managers.
During the underwriting and pre-closing phase, collaborates with Underwriting and Loan Fulfillment teams to obtain any missing client information (financials, entity documentation, signers, etc.).
Coordinates loan closings and attends loan closings to perform Notary services.
Submits closed loan packet to Loan Fulfillment for funding and booking.
Utilize Power BI software to provide assigned RMs with pipeline, portfolio, production, and credit information.
Track upcoming loan maturities and contact clients to request financial information as needed.
Assist in clearing past due financials, post-closing exceptions, and trailing documents.
Coordinate account opening for assigned RMs and acts as a liaison with Treasury Management, Private Banking, and the Community Banking team to facilitate the depository process.
Act as a point person in resolving client depository issues with Client Care and Treasury Management Services.
Conducts research and organizes outreach for business development activities.
Assist and support assigned RMs with daily activities including incoming calls from clients, and client mailings.
Understands and complies with all applicable compliance rules and regulations.
Coaches and develops direct reports to provide a high level of service to RMs and external clients.
Works professionally and collaboratively with Bank Partners to resolve issues for commercial clients and escalations from direct reports.
High degree of expertise in the core job requirements.
Service - Provides a high level of service to Internal and External clients.
Speed - Delivers product within service level expectations.
Accuracy - Delivers product without errors.