Commercial Service Manager
About The Position
Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety and excellence since 1944. Summary of Job: To ensure that all customers' needs are being met in a timely manner and that the Facility Solutions Group is providing a high level of customer service. Ensures that dispatchers are delegating calls correctly and communicating to both customers and technicians. Ensures the efficient and effective assignment of work orders, taking into consideration location and skills needed to provide excellent service.
Requirements
- 5 plus years of experience in manager trade
- Or 5-10 years of field experience in HVAC, Plumbing or Electrical
- Or Business management degree with 3-5 years of industry experience
- Soft skills
- Communication
- Critical thinking
- Decision Making
- Ability to manage self
- Ability to manage a small group of employees
- Communicate and work with dispatch to manage manpower for service calls and quoted work
Responsibilities
- Ensure that all customers' needs are being met in a timely manner
- Ensure that the Facility Solutions Group is providing a high level of customer service
- Ensure that dispatchers are delegating calls correctly and communicating to both customers and technicians
- Ensure the efficient and effective assignment of work orders, taking into consideration location and skills needed to provide excellent service
Benefits
- Comprehensive health, dental, and vision insurance, plus on-site and mobile health clinic services.
- Earned Wage Access (EWA) - access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
- Company-supported volunteer opportunities to make a real impact.
- Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
- Paid time off (PTO), holidays, and Chaplain services for support when you need it.
- Competitive pay
- Full benefits
- Paid training
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Specialty Trade Contractors
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
