Commercial Senior Claims Consultant

Hub International Insurance•Columbia, SC

About The Position

The Senior Claims Consultant , in a client-facing role, applies their experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution. Will act as a liaison between clients, adjusters, lawyers, insurance companies, claims management and other related client services. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in outcomes that meet or exceed expectations. Provides a high level of claims support to Producers and Account Managers to support client retention and growth as appropriate and in accordance with standard practices, policies, and procedures.

Requirements

Minimum 5 years of applicable claims handling experience
Exceptional written and verbal communication skills
Superior customer service and problem solving skills.
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
Detail-oriented self-starter
Ability to work in a team environment
Significant skill in handling competing demands and projects
Excellent organizational skills and ability to prioritize and delegate responsibility
Relevant Insurance licenses per state/regional statutes
High school or equivalent

Nice To Haves

Associate in Claims (AIC) or CPCU designation preferred

Responsibilities

Claims advocate and facilitator on behalf of the client
Consultation with clients on claims issues
Review and recommend solutions to coverage, quantum and claim handling management issues
Negotiates with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims
Participate in sales presentations to prospective clients
Assist the client in preparing special claims servicing instructions, focusing on the client’s specific needs and taking into consideration the structure of their insurance programs
Review and comment on policy wording for account teams
Review of claims with clients/insurers/loss adjusters regularly
Work with clients to ensure efficient, prompt and smooth flow of claims handling and established processes are followed
Provide guidance to client as to claim process along with direction regarding likely outcome and timelines
Liaise with carriers and representatives through claim process
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary
Ensures the accuracy of data in those systems
Answer basic coverage questions
Review and interpret policy language with the ability to propose coverage solutions in questionable/disputed situations
Accurate electronic filing of claims, as deemed appropriate
Attend Critical Path, prospecting, stewardship and client meetings as requested, including participation in presentations
Works closely with Producers and other HUB personnel on all claims aspects for our clients, while adhering to HUB’s best practices and standard procedures
Stays abreast of changes in the insurance industry and other external conditions that may impact their clients
Makes appropriate recommendations to clients in response to those changes independent of manager approval
Travels on company business as required
Prepares reports for management as required
Attends industry related continuing education training and courses
Performs other duties and projects as assigned

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives