Commercial Sales Support Consultant

Equifax • Atlanta, GA

2d • Hybrid

About The Position

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Sales Support Consultant is a problem solver providing support to the account team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting. This role will be based out of our One Atlantic Center office in midtown and will follow a hybrid work schedule with Tuesday, Wednesday, and Thursday in-office. At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

Requirements

• 2-5 years of B2B sales support, customer service, or related customer-facing experience
• Bachelor's degree in Business Administration, Marketing, Communications or other related field
• Experience using Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot, Zoho) for data entry, account management, lead tracking, and reporting
• Proficiency with the Google Suite
• Strong verbal and written communication
• The ability to juggle multiple tasks simultaneously, prioritize deadlines, and manage a high-volume workload
• Consistent with Equifax’s 3/2+2 flexible work framework, a willingness to work Tuesday, Wednesday, Thursday in the Equifax office

Nice To Haves

• A customer-focused mindset and attention to detail
• Intellectual curiosity and insights driven nature
• Ability to deliver results and play to win
• Execution excellence
• A sense of urgency, agility, and grit
• Strong integrity and sense of personal accountability
• Ability to work as one aligned global team (#OneEquifax)

Responsibilities

• Scale customer engagement of sales team
• Maximize sales resources’ selling time by taking on back-office tasks
• Connect with and coordinate internal resources to streamline contract-to-boarding processes
• Support issue resolution around billing and general customer service
• Assist with inquiries regarding billing, pricing, contracts, reporting and research
• Perform sales administrative tasks (revenue tracking, etc.)
• Review and monitor sales leads
• Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship
• Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue
• Maintain tools to support the sales teams
• Generate client reporting and client dashboards
• Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal
• Coordinate with Customer Success Managers to support customer training and onboarding
• Assist sales with entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports
• Analyze sales performance records, interpret results
• Review quarterly compensation for accurate payout

Benefits

• comprehensive compensation and healthcare packages
• 401k matching
• paid time off
• organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level