Commercial Route Manager

Sprague Pest Solutions•Othello, WA

19h•$21 - $25

About The Position

Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships. If you're also a problem-solver who thrives on independence, and loves being part of a winning team, then we have the job for you. Sprague Pest Solutions is looking for a Route Manager to join our mission of protecting public health, product and food safety for commercial clients in industries like retail, food service, and logistics. The primary function of the Commercial Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations. Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations.

Requirements

A passion for problem-solving and customer service
Strong communication and time management skills
A valid driver’s license and a clean driving record
A desire to learn, grow, and make an impact every day
A friendly and professional demeanor with a commitment to delivering uncompromising service.
Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs.
Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services.
Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations.
Maintain proper inventory of tools, equipment, and materials in the company vehicle.
High school diploma or equivalent
Valid Driver’s License and satisfactory Motor Vehicle Record
2+ years’ experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles
Attention to detail and high standards of work quality
Hunger for knowledge and professional development
Competitive approach to both individual and team performance
Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment.
Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks
Ability to meet DOT physical standards, including a 5-panel drug screen
Ability to handle pest control equipment and work in various conditions and environments.
Ability to lift and carry equipment and materials, which may weigh up to 50 pounds.
Frequent bending, stooping, and crawling to access and treat pest-infested areas.
Prolonged periods of standing and walking while inspecting and treating areas.
Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos.
Ability to climb ladders and work at heights when necessary.
Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving
Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides
Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain.
Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests

Nice To Haves

2+ years’ experience in pest control, landscaping, agriculture, or food production
Pest control, industrial, or safety certifications
Previous pest control experience
Pest control, industrial, or safety certifications

Responsibilities

Own a dedicated route of commercial clients and deliver expert pest control and inspection services that keep their businesses running smoothly.
Tackle pest challenges head-on—responding quickly to service requests and complaints with professionalism and precision.
Adapt to client needs with a flexible schedule, including urgent and unscheduled services.
Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads.
Maintain a clean, safe, and fully stocked company vehicle that reflects your professionalism.
Manage a dedicated route of commercial clients.
Work a flexible schedule to meet client expectations, managing urgent and unscheduled services in a timely manner.
Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems.
Respond quickly and professionally to client complaints and service requests.
Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team.
Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards.
Set up, monitor, and tear down equipment for new installations and specialized treatments.
Engage in regular training sessions to earn and maintain certifications and stay updated on the latest pest control methods and technologies.
Partner with clients and technical specialists to create action plans for solving and preventing pest management problems.
Other duties as assigned.

Benefits

Health, Vision, Dental Insurance within 30 days of hire
401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
Paid time off: Sick time available day 1, holiday and vacation time after 90 days
Childcare assistance and college savings plan
A take-home service vehicle with gas card
Company-provided phone, uniforms, and safety equipment
On-the-job training and licensing
Pride in your work and the Sprague mission
A supportive team environment based on family values
Unlimited growth opportunities, with continuing education and leadership training