Commercial Roofing Service Manager - Dallas, TX
About The Position
Nations Roof is one of the largest award-winning national commercial roofing contractors in the U.S. We provide businesses with reliable, cost-effective roofing solutions and embrace safety as a core value. Our expertise spans all major roofing systems, waterproofing, coatings, green roofing, and metal applications. Beyond projects, we focus on budgets, maintenance, and long-term asset management. The Commercial Roofing Service Manager oversees day-to-day operations for service calls, repairs, and maintenance of commercial roofing systems within a designated territory. This leadership role partners with senior leadership to achieve territory goals and manage business performance, including P&L, revenue, margins, and SG&A expenses.
Requirements
- Minimum 8 years in commercial roofing systems (Mod Bit, BUR, TPO, PVC, EPDM, metal, coatings).
- Experience supervising crews or service technicians and managing safety programs.
- Strong estimating skills for repairs and replacements; ability to read blueprints/specs.
- Project management experience for service and reroof projects.
- Proficient in Microsoft Office; tech-savvy with tablets and scheduling tools.
- Excellent leadership, communication, and time management skills.
Responsibilities
- Lead service representatives and field crews performing inspections, repairs, and maintenance.
- Manage service contracts, scheduling, and training for field and sales teams.
- Ensure customer satisfaction through clear communication and issue resolution.
- Oversee deployment of field personnel and maintain service quality standards.
- Monitor KPIs, analyze reports, and implement action plans for performance improvement.
- Develop policies, workflows, and best practices for service delivery.
- Manage department finances, budgets, and invoicing.
- Drive customer relationships and prospect additional services such as preventive maintenance programs.
- Hire, train, and evaluate team members; support employee development.
Benefits
- Competitive salary (DOE)
- Company vehicle
- Phone
- Computer
- Medical/dental/vision
- Life insurance
- 401(k) with match
- Paid holidays and vacation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
