Commercial Relationship Specialist Manager

Associated Bank

20d

About The Position

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. In this role, you will lead and develop a high-performing team that supports commercial banking clients through loan administration, closings, and ongoing relationship servicing. This role drives operational excellence, ensures regulatory compliance, and strengthens partnerships across the organization. You’ll play a key role in shaping processes, developing talent, and enhancing the client experience.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, or equivalent experience
• 10+ years of commercial banking loan administration experience
• 7+ years of leadership experience managing teams and people leaders
• 7+ years of experience with commercial credit, loan documentation, and bank operations
• Experience with multi-bank loan syndications as Administrative Agent

Nice To Haves

• Advanced knowledge of regulatory compliance and risk management practices
• Experience leading process improvement initiatives across cross-functional teams

Responsibilities

• Lead and develop a team of Commercial Relationship Specialists and Leads, setting clear expectations and driving performance.
• Manage workflow, staffing, and priorities to ensure timely, accurate loan administration and portfolio support.
• Coach and mentor team members through regular feedback, training, and career development opportunities.
• Drive process improvements to increase efficiency, consistency, and service quality across teams.
• Ensure compliance with all credit policies, regulatory requirements, and risk management standards.
• Partner with internal stakeholders including Credit, Loan Operations, and Risk to deliver seamless client solutions.
• Standardize procedures and promote best practices across regions and teams.
• Support business growth by fostering strong relationships with sales teams and enhancing the client experience.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees