Commercial Refrigeration Technician HVAC-R
About The Position
Easy Ice is a growing company that provides an all-inclusive commercial ice machine subscription to businesses nationwide, including restaurants, bars, hospitals, and hotels. The company aims to be the #1 commercial ice machine solution in America and one of the best places to work, investing in employee professional development and overall quality of life. The Technician I position is a dynamic, service-oriented, and customer-facing role responsible for the installation, preventative maintenance, servicing, and cleaning of ice machines. This role is crucial for ensuring optimal functionality and cleanliness of equipment, meeting customer service requirements, and operating with proficiency. The technician will assist in troubleshooting, conduct routine inspections, and perform scheduled maintenance tasks under the supervision of senior technicians. The ideal candidate will be detail-oriented, committed to equipment maintenance, and eager to learn and grow in ice machine repair. The Technician I drives service success to enhance customer satisfaction and maximize customer retention through reliable and responsive service.
Requirements
- High school diploma or general education degree (GED).
- Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment.
- Familiarity with troubleshooting techniques and standard repair practices.
- Strong communication skills to effectively interact with customers and team members.
- Problem-solving abilities and a proactive approach to addressing issues.
- Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner.
- Skills in maintaining organized records and documentation of service activities.
- Demonstrated track record of delivering the highest level of customer satisfaction.
- High-energy individual with a positive attitude and strong commitment to customer satisfaction.
- Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance.
- Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance.
Nice To Haves
- Vocational/Technical Training preferred.
- Experience in a customer service-oriented technical role or equivalent combination of education and experience preferred.
- Previous experience with ice machines or HVAC maintenance or similar equipment is a plus.
Responsibilities
- Install, perform preventative maintenance, service, and clean ice machines.
- Assist in troubleshooting issues, conduct routine inspections, and execute scheduled maintenance tasks under the supervision of senior technicians.
- Drive service success to enhance customer satisfaction and maximize customer retention through reliable and responsive service.
- Increase the effectiveness and efficiency of the customer service experience by cleaning, installing, and/or repairing machines properly the first time, every time.
- Maintain proper truck stock and vehicle cleanliness and organization standards.
- Ensure every serviced machine is left in a condition that facilitates follow-up by other Technicians.
- Follow all protocols for completing and communicating work orders to prevent inaccuracies or delays in the billing process.
- Perform duties including the installation of equipment, bagging/delivery of ice, cleaning, repairing, and maintaining ice machines.
- Perform comprehensive servicing, installation, and thorough cleaning of ice machines per Easy Ice standard operating procedures.
- Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time.
- Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities.
- Ensure proper truck stock at all times to avoid unnecessary return trips and delays in customer service.
- Manage the pickup and delivery of ice as needed for service calls.
- Identify and report any additional actions required to enhance customer satisfaction, including recommendations for parts replacement, cleaning, or equipment repairs.
- Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary.
- Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards.
- Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and uphold a professional appearance.
Benefits
- Competitive pay
- Company Vehicle & Cell Phone
- Excellent Medical/Dental/Vision/Group Life
- 401k Company Match
- PTO and Holiday Pay
- Fitness Membership Reimbursement
- Hands on experience that promotes a growth-oriented culture
- Personal growth opportunities which encourages employees to “think outside the box”
- Challenging and meaningful work that fosters learning and development
- Fun fast-paced company culture and work environment
- Collaborative team environment to support and mentor each other
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
