Commercial Refrigeration Technician HVAC-R

Easy Ice Llc•Fort Worth, TX

1d•Onsite

About The Position

Easy Ice is a growing company that provides an all-inclusive commercial ice machine subscription to businesses nationwide. Since its inception in 2009, the company has been dedicated to improving the industry and aims to be the #1 commercial ice machine solution in America, as well as one of the best places to work. Easy Ice invests in its employees' professional development and overall quality of life, fostering a culture that supports physical, financial, and emotional wellbeing through meaningful work and learning opportunities. The Technician II position is a dynamic, service-oriented, and customer-facing role crucial to the Easy Ice service team. Responsibilities include ensuring the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting. The ideal candidate is results-oriented, passionate about delivering exceptional customer service, and possesses a strong work ethic that inspires collaboration. This role focuses on maximizing equipment lifespan, minimizing service calls and emergency ice purchases, and ultimately enhancing customer satisfaction and loyalty. Key duties also involve providing outstanding on-site service, building positive customer relationships, managing installation and repair tasks, accurately diagnosing and resolving technical issues, training and supporting less experienced technicians, completing detailed service reports, maintaining proper truck stock and supplies, and upholding the Easy Ice brand image with professionalism.

Requirements

High school diploma or general education degree (GED)
1+ year experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
EPA 2 Certification
Working knowledge of mobile tools and applications
Ability to demonstrate volt meter operations
Ability to work a full-time schedule which includes a rotating on-call schedule
Strong communication skills to effectively interact with customers and team members
Problem solving abilities and a proactive approach to addressing repair and maintenance issues
Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
Skills in maintaining organized records and documentation of service activities
Demonstrated track record of delivering highest level of customer satisfaction
High-energy individual with a positive attitude and strong commitment to customer satisfaction
Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance

Nice To Haves

Vocational/Technical Training preferred

Responsibilities

Ensure the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting.
Provide outstanding service and support during on-site visits.
Forge positive relationships with customers.
Manage installation and repair tasks.
Accurately diagnose and resolve technical issues.
Train and support less experienced technicians as required.
Complete detailed service reports to improve future service quality.
Maintain proper truck stock and supplies during field operations.
Maintain company vehicles in accordance with established policies.
Uphold the Easy Ice brand image with professionalism and positive engagement.
Deliver exceptional service that fosters positive relationships with customers, ensuring they are consistently satisfied with both the quality of service and the performance of their ice machines.
Perform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve their performance and longevity, thereby reducing the frequency of service calls and emergency ice purchases.
Lead the installation process, driving excellence by exceeding customer expectations with accurate, timely, and efficient installation of ice machine equipment.
Accurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers and enhancing their overall experience.
Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback, demonstrating accountability and commitment to excellence.
Demonstrate flexibility in work schedules and adapt to changing operational demands.
Actively seek opportunities for personal and professional growth within the field.
Install, clean, maintain, troubleshoot and install Easy Ice equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases.
Bag/deliver ice, or perform other duties as assigned.
Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures.
Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities.
Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service.
Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers.
Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary.
Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards.
Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance.

Benefits

Competitive pay
Company Vehicle & Cell Phone
Excellent Medical/Dental/Vision/Group Life
401k Company Match
PTO and Holiday Pay
Fitness Membership Reimbursement
Hands on experience that promotes a growth-oriented culture
Personal growth opportunities which encourages employees to “think outside the box”
Challenging and meaningful work that fosters learning and development
Fun fast-paced company culture and work environment
Collaborative team environment to support and mentor each other