Commercial Profitability Manager

GSFoods•Ontario, CA

5h•Hybrid

About The Position

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our teammates who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day! POSITION OVERVIEW: The Customer Profitability Manager will be responsible for three primary sets of accountabilities: Analyzing, monitoring, and optimizing the net profit at the customer level, moving beyond top-line revenue to assess true customer profitability. By tracing both product costs and "costs to serve”, this role will identify high-value customers and devise strategies to improve profitability or divest from unprofitable ones. Tracking and reporting bid results on a real-time basis, with the focus on margin dollar variance to prior trailing twelve- months performance. Provide inputs to the FP&A team for the annual budget process that reconcile to the bid tracking to include: volume, net sales and margin inputs, by customer and category,

Requirements

Ability to influence senior leaders across multiple functions
Excellent analytical capabilities with ability to quickly identify trends, data correlation to financial results
Ability to communicate clearly and concisely, both orally and in writing.
Excellent time management and organizational skills
Strong ability to multi-task and excel under pressure
Detail oriented
Proficient in Microsoft Office, primarily excel
Margin Management, Finance, Foodservice and/or Microsoft NAV experience a plus
Experience with presentations and public speaking
Experience with Microsoft Teams applications
Bachelor’s Degree

Nice To Haves

Margin Management, Finance, Foodservice and/or Microsoft NAV experience preferred.

Responsibilities

Manage customer level profitability while looking at Gross Margin (cost of product) and Contribution Margin (Cost ot serve)
Data-Driven Decision Making: Replace intuitive decisions with factual data to determine when to raise ASP, restructure service parameters, or phase out unprofitable accounts.
Work with operations to identify inefficient routes and develop optimal strategies to make routes more efficient and profitable.
Tracking and report bid results on a real-time basis, with the focus on margin dollar variance to prior trailing twelve-month performance
Provide inputs to the FP&A team for the annual budget process that reconcile to the bid tracking to include: volume, net sales and margin inputs, by customer and category,
Drive process improvements and develop new tools (including AI based solutions) to improve effectiveness of decision making and reporting
Utilize techniques like activity-based costing (ABC) to calculate the exact profit from each customer (Revenue - Costs)
Continually investigate cost drivers to reduce the expense of servicing, such as lowering support costs for low-margin clients
In conjunction with Revenue Management, review gross margin on a monthly basis at the customer level and provide analysis and recommendations to the sales leadership team
Analyze and manage margin exception reports, identifying risks and recommending corrective actions
Perform cost-to-margin analysis, partnering with department heads to improve profitability and minimize margin erosion
Manage and maintain low-margin reporting at the customer level, providing visibility and insights to senior leadership
Evaluate logistics and cost-to-serve impacts on pricing and profitability
Performs other duties as assigned