Commercial Plumbing Team Lead

The Lee Company • Nashville, TN

2d

About The Position

FM2, Lee Company’s facility maintenance and management team is looking for experienced Commercial/Industrial Technicians. Summary of Job: To provide leadership through positive mentoring of the Plumbing Service technicians. Also aids in support of Operations Manager, MEP Supervisor, and Account Coordinator.

Requirements

• High School Diploma or GED
• Journeyman's Licenses
• 5 Years of Plumbing Experiences
• Technical Knowledge: Keep technical knowledge up to date on equipment and concepts; when presented with a problem, knows what to do, why, and whether to repair or replace; search out and read applicable manuals, belong to and participate in technical organizations to improve technical knowledge.

Responsibilities

• React quickly to customer concerns and needs
• Constantly seeks value-improvement opportunities
• Manages difficult or emotional customer situations
• Responses to requests for service and assistance
• Solicits customer feedback to improve service
• Meets commitments
• Upholds a professional image, job site, and working space.
• Exhibits confidence in self and others
• Inspires and motivates others to perform well
• effectively influences actions and opinions of others
• Accepts feedback from others
• Gives appropriate recognition to others.
• Treats people with respect
• Keeps commitments
• inspires the trust of others
• Works with integrity and ethics
• Upholds organizational values.
• Displays willingness to make decisions
• Exhibits sound and accurate judgment
• Supports and explains reasoning for decisions
• Includes appropriate people in the decision-making process
• Makes timely decisions.
• Tactfully approaches others
• Reacts well under pressure
• Treats others with respect and consideration regardless of their status or position
• Accepts responsibility for own actions
• Follows through on commitments.
• Demonstrates accuracy and thoroughness
• Looks for ways to improve and promote quality
• Applies feedback to improve performance
• Monitors own work to ensure quality.
• Is consistently at work and on time
• Ensures work responsibilities are covered when absent
• Arrives at meetings and appointments on time.
• Follows instructions, responds to management and customer direction
• Takes responsibility for own actions
• Keeps commitments
• Commits to long hours of work when necessary to reach goals
• Completes tasks on time or notifies appropriate person with an alternate plan.
• Writes clearly and informatively
• Edits work for spelling and grammar
• Varies writing style to meet needs.
• Verbally clearly communicates to all parties related to service project (management, billing, sales, customer, etc.)
• Team Leader will lead and facilitate safety meetings/toolbox talks.
• The team leader will also abide by all Lee Company safety rules and policies as well as all customer rules and policies.
• Any instruction, teaching, and promotion of a safe work environment will be first and foremost.
• Aids in providing sales with the correct model numbers, parts list, and time needed to complete the job.
• This position will also alert and assist in finding/creating new sales opportunities.
• Training of technicians includes on-the-job, classroom, and vendor training. This training will include work in areas of communication, trade-specific fixtures and equipment, and any other areas that might need development to grow individual techs and the group as a whole.

Benefits

• Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
• Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
• Company-supported volunteer opportunities to make a real impact.
• Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
• Paid time off (PTO), holidays, and Chaplain services for support when you need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED