Commercial Order Management Rep HVAC

Carrier Enterprise • Charlotte, NC

5h

About The Position

The Commercial Order Management Representative is the support resource for our
customers, partners, Commercial Sales and Multi-family teams. They are
responsible for working collaboratively with the sales team as a technical
advisor and Commercial/ product advocate. The Commercial Order Management
Representative must be able to identify and provide reliable solutions for all
Commercial and HVAC technical issues to assure complete customer satisfaction.

Requirements

• High School diploma or equivalent with three (3) years’ experience
• AA/AS degree with 2 years’ experience preferred
• 2-3 years’ experience in sales, project management or customer service
• Excellent customer service skills; good computer skills required (Microsoft applications)

Nice To Haves

• Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired.
• Ability to handle multiple tasks in a fast-paced environment
• Solid problem-solving abilities with the competence to make recommendation
• Excellent customer service skills
• Strong computer skills required (Microsoft applications)

Responsibilities

• Order entry and engaging in order/project management for Commercial Sales
• Provide post-sales support to Internal and External customers
• Track shipments and logistics to customer job sites on the sale of commercial equipment
• Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project
• Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone
• Review the AOM Margin holds for updating of the X or J Quote records to improve margins
• Review the open order report for aging extended warranties and startups, aging (FOB) Holds, and other orders that may need attention
• Review the AP Statements for direct ships that have not been invoiced to reduce and/or eliminate lost discounts and delayed sales

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED