Commercial Mortgage Servicing Systems Analyst

Colliers International Valuation & Advisory Services • Minneapolis, MN

2d • Hybrid

About The Position

The Business Systems Analyst supports the optimization, configuration, and ongoing enhancement of SS&C’s Precision LM Servicing Software and other systems, as assigned. This professional partners with the Business Systems Manager to analyze business needs, support system administration, document requirements, and ensure technology solutions align with organizational goals. They serve as a liaison between business users, technology teams, and vendors to improve processes, resolve issues, and enhance system driven efficiencies. This position is available for a hybrid schedule (Minneapolis, MN office preferred) or remote schedule.

Requirements

• 2–4 years of experience in business systems analysis, system administration, product support, or related work.
• Experience in the commercial mortgage industry.
• Ability to translate business requirements into functional documentation.
• Basic understanding of commercial loan administration processes and related software systems such as Commercial Mortgage Servicing platforms, Document Management, CRM, or Pipeline Management tools.
• Working knowledge of general regulatory compliance in the financial services industry.
• Proficiency with SQL, Excel, and business intelligence or reporting tools.

Nice To Haves

• Specific experience in Precision LM highly desirable.
• Bachelor’s degree preferred.

Responsibilities

• Support the Business Systems Manager in the product management and day‑to‑day administration of SS&C’s Precision LM Servicing Software and the Borrowers Viewpoint portal.
• Collaborate with internal cross‑functional teams to collect and document business requirements, identify system issues, and evaluate enhancement needs.
• Assist in vendor coordination by helping track requests, monitoring service levels, and gathering user feedback to support enhancement proposals.
• Support system administration, user maintenance and security configurations and provide day‑to‑day end‑user support and triage issues for escalation.
• Participate in release management and coordinate internal testing and acceptance.
• Create training resources and conduct system training, as needed.
• Analyze data using tools such as SQL and Excel to support reporting, troubleshooting, and system validation.
• Maintain documentation of system workflows, configurations, and integrations.
• Perform other duties as assigned.

Benefits

• comprehensive benefits package for employees and their families including medical and dental plan
• 401k plan including company matching
• firm funded life and disability insurance
• discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees