Commercial Mitigation Project Director

Kustom US•Sanford, FL

46d

About The Position

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide. At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild-we build trust. Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story! Kustom US, Inc. is seeking a Commercial Mitigation Project Director in Dallas, TX. The Mitigation Project Director is responsible for overseeing and managing all aspects of mitigation projects, including initial contact, customer communication, dispatch, on-site procedures, estimation, billing, and collections. This role is key in ensuring seamless execution, upholding safety and quality standards, and achieving client satisfaction.

Requirements

Strong organizational and leadership skills.
Excellent communication and interpersonal abilities.
Proficiency in DASH software and MICA Water Mitigation software
Ability to multitask and manage multiple projects.
Knowledge of mitigation processes and equipment.
Strong problem-solving and decision-making abilities.
Strong computer and software skills.
IRCC certification or equivalent industry-standard certification.

Responsibilities

Initial Contact: Oversee response to incoming calls and accurate lead detail entry into DASH.
Assign leads to the Mitigation Team, ensuring timely responses.
Customer Communication & Dispatch: Serve as the primary point of contact for customers.
Manage the dispatch of the Mitigation Team to project sites.
Oversee the recording of on-site activities in DASH.
On-site Procedures: Ensure compliance with health and procedural agreements.
Supervise site preparation, including scanning, photography, and equipment setup.
Manage the execution of mitigation processes and client satisfaction follow-ups.
Oversee the transition of mitigation jobs to reconstruction projects.
Estimation & Billing: Collaborate with estimators on timely estimate delivery.
Manage invoice creation and distribution.
Collections: Oversee payment follow-ups and collection strategies.