Commercial Marketing Manager - 15 month Fixed Term Contract

BT Group•Iuka, IL

40d•Hybrid

About The Position

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life. We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK. That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? Why this job mattersOur ability to deliver brilliant personalised experiences and base programmes for all of our customers is fundamental to our future success and within Base Management, we are at the heart of that – both building capabilities and using them to drive long-term business value.

Requirements

Strong experience in a CRM/Trading/Lifecycle Management role.
Demonstrated success in building relationships and influencing decisions at Senior Manager and Director level.
Experienced in managing and coaching

Nice To Haves

Preferred experience of broadband proposition or product knowledge

Responsibilities

Accountable for delivering brilliant, personalised multi-channel marketing communications programmes:
Developing inbound and outbound data driven comms always-on programmes and plans and designing touch points which meet your business objectives gaining buy-in to these plans from key stakeholders and feeding into the wider base plans
Own and develop your cohorts for your always-on programmes using a data science approach and NBA capabilities
Own and develop cohort and programme-based offers or propositions; developing business case with relevant finance and trading teams
Develop multi-channel customer experiences working with relevant stakeholders across channels
Ownership of self serving performance and communicating v plan with clear story why we are ahead or behind target with plan for next steps for the base programme
Champion a customer-first approach, ensuring that end to end journeys from our comms are tested and fit for purpose
Leading the creation of appropriate assets, copy and designs to be used across traditional and digital channels within your campaigns
Achieving appropriate sign off for your campaign collateral across all business stakeholders
Maximizing use of our CRM capabilities and partners to produce innovative and effective marketing communications journeys
Co-ordinating campaign targeting across all customer touchpoints, and briefing relevant data requirements
Co-ordinating the testing and deployment of campaigns across all channels including external partners e.g. GI and Paragon
Accountable for legal and regulatory compliance of campaigns e.g. PECR, GDPR and ASA
Execute according to the Base Programme handbook approach
Coach and Manage where relevant
Driving optimisations to marketing plans:
Develop robust test and learn frameworks for your base programmes
Look for opportunities to improve efficiency and effectiveness of base programmes through the continually reviewing performance and research
Proactively recommending opportunities to improve customer experience and drive customer value, based on insight and data and gaining buy-in to plans from relevant stakeholders

Benefits

Annual on target bonus 10% (based on both personal and company performance)
BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
2 weeks carer’s leave
From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
Life Assurance (4 x life cover pay)
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
Discounted EE TV including TNT Sport and the NOW Entertainment membership.
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
Volunteering days so you can give back to your local community.
Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
24/7 private virtual GP appointments for UK colleagues