Commercial Manager - Service

LG Energy Solution Michigan, Inc.•Westborough, MA

11d

About The Position

Reporting to the Senior Commercial Manager, the Commercial Manager supports the commercial strategy and day‑to‑day management of the existing BESS service portfolio. This role plays a key part in the commercial operations of the deployed fleet, contributing to negotiations for long‑term service agreements (LTSAs), managing routine commercial activities, and supporting cross‑functional initiatives that enhance customer satisfaction, operational performance, and business growth. The ideal candidate is a proactive, detail‑oriented commercial professional with strong customer focus and a solid understanding of service operations. Success in this role requires close collaboration with partner teams—including Grid Sales, Contract Management, Legal, Supply Chain, Finance, and Service Engineering—to ensure alignment and effective execution of both routine and strategic objectives. The Service Commercial Management team oversees commercial aspects of the customer relationship from LTSA development through commissioning and throughout the service lifecycle. In this capacity, the Commercial Manager helps identify and secure post‑commissioning revenue opportunities such as O&M extensions, software licensing agreements, post‑warranty service requests, and site‑specific upgrades or energy augmentation. This role directly contributes to strengthening customer relationships and supporting future business opportunities for LG ES Vertech.

Requirements

Professional, highly motivated individual with a strong results-oriented work ethic.
A strong team player who thrives in a role that requires significant personal contributions and depends on the successful collaboration between North America and Korea-based team members.
Ability to manage multiple projects simultaneously and prioritize time with minimal supervision.
Must be organized and analytical, able to eliminate obstacles through creative and adaptive approaches.
Capable of establishing relationships and trust with internal stakeholders and varying levels of the LGES Vertech organization.
Superior written and verbal communication skills; ability to clearly communicate technical and commercial issues
Excellent presentation skills are essential
Continuous Improvement mindset
3+years of experience in a service commercial role, ideally within a large market-leading company. Experience within the energy/electrical power industry would be a distinct advantage.
Bachelor’s degree in a relevant field.
Experience of commercial success and achieving revenue targets, ideally in a service environment, is highly desirable. Alternative experience within an energy-related environment would be fully considered.
Experience drafting procedural guides and process maps.
Proficiency with Microsoft Office products/Sharepoint/Salesforce/Power Platform/AI tools.

Responsibilities

Lead assigned LTSA contract negotiation discussions, both internal and with customers, in accordance with LGES Vertech’s standard contract language.
Learn and utilize the Services pricing tool in order to capture Cost of Goods Sold, and also to ensure the Sales Cost Summary accurately reflects Service pricing components.
Manage assigned legacy account relationships, identifying and pursuing revenue opportunities from aging fleet support and transition beyond LTSAs.
Ensure support for legacy accounts with parts and labor, in alignment with company policy.
Monitor and report on unplanned revenue streams and corrective support activities.
Identify key customer needs and present technical and commercial business proposals that address requirements.
Develop an understanding of competing energy storage O&M, and Performance Warranty market strategies and use this knowledge to continuously improve LGES Vertech’s LTSA contract positions.
Support Vertech’s participation at trade events as needed.