Commercial Loan Servicing Specialist Military Apprentice

Wells Fargo & Company•Roanoke, VA

1d•Hybrid

About The Position

Wells Fargo is seeking a Commercial Loan Servicing Specialist Military Apprentice as part of our Corporate Investment Banking Lending Operations (CIBLO) Division within Wells Fargo. Learn more about the career areas and business divisions at wellsfargojobs.com. Wells Fargo’s Corporate & Investment Banking (CIB) Lending Operations is the operational backbone that supports the bank’s corporate lending, structured finance, and capital markets–connected lending activities. In simple terms, it executes, services, and oversees the lifecycle of complex corporate loans — especially syndicated, participated, structured, and specialty lending products. In this role, you will: Provide servicing activities for low to moderately complex commercial products Coordinate all aspects of resolving open customer service issues and interact with internal and external customers Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements Evaluate and upload data into the systems of record Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Provide guidance and training to peers Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements Apprentices within the U.S. Department of Labor accredited Apprenticeship program perform a variety of structured duties, including a combination of (however, not limited to) on-the-job training, coursework and mentorship, under the supervision of a hiring manager, program manager and a mentor. Apprenticeships are designed to assist in the professional development of an apprentice, in preparation for the post-apprenticeship role. Program Managers will facilitate an apprentice’s required path for professional development. This ensures an apprentice will have gained the proficiency and obtained the required experience of a fully functioning post-program role

Requirements

1+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Enrollment into Wells Fargo’s DOL Registered Apprentice Program is required.
Apprentices are considered full-time employees within the program. As such, Apprentices are expected to not only uphold and adhere to Wells Fargo and the Apprenticeship Program, but also expected to follow Wells Fargo's prescribed policies, procedures, and employee expectations
Ability to work a hybrid schedule
Willingness to work on-site at stated location on the job opening

Nice To Haves

Military experience in any branch of service: Army, National Guard, Air Force, Space Force, Navy, Marines, Coast Guard or Reserves
Experience reviewing financial or operational documentation, including the ability to work with multiple data sources and ensure accuracy
Familiarity with processes that involve coordination across several teams or stakeholders (e.g., tracking requirements, verifying information, or supporting complex workflows)
Ability to prioritize tasks, manage time effectively, and meet deadlines in a dynamic environment
Strong verbal, written, and interpersonal communication skills
Ability to identify problems, analyze root causes, and contribute to effective solutions
Demonstrated ability to work both independently and collaboratively within a team
Comfort working in a fast‑paced, deadline‑driven setting
Solid critical thinking skills and the ability to adapt to change, new information, or shifting priorities
Commitment to delivering excellent service and building strong professional relationships
Sound knowledge of Microsoft Office (Word, Excel, & Outlook)

Responsibilities

Provide servicing activities for low to moderately complex commercial products
Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
Evaluate and upload data into the systems of record
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Provide guidance and training to peers
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements
Apprentices within the U.S. Department of Labor accredited Apprenticeship program perform a variety of structured duties, including a combination of (however, not limited to) on-the-job training, coursework and mentorship, under the supervision of a hiring manager, program manager and a mentor.