L-1855938: Commercial Loan Closing Operations Manager (CMCM37)

JPMorgan Chase & Co. • Plano, TX

17d • Onsite

About The Position

As a Loan Closing Operations Manager in Agency and Institutional Capital within
our Commercial Real Estate organization, you lead a team delivering timely,
accurate closings and deliveries for multifamily agency loans, ensuring
consistent adherence to guidelines and firm standards . You manage the
originations pipeline, rate locks, funding, and delivery requirements while
maintaining quality and efficiency that positively impact clients and the
broader community . You foster collaboration with partners across the closing
lifecycle and champion a client-centric approach that enhances service at every
step . You build team capability through coaching, feedback, and performance
management, cultivating a strong culture of accountability and growth .

You will also personally lead select complex transactions to keep your expertise
current and set execution standards for the team . You’ll drive strategic
initiatives that refine policies, practices, controls, and procedures to scale
efficient closing processes and strengthen the control environment through
effective governance and communication with key stakeholders . Regular
engagement with business partners aligns production goals and priorities,
supporting consistency, predictability, and exceptional client outcomes across
the portfolio

Requirements

• Ten years of commercial lending operations leadership and people management experience
• Direct expertise with Fannie Mae DUS or Freddie Mac Optigo executions and applicable regulatory requirements
• Bachelor’s degree in finance, business management, or a related discipline
• Excellent written and verbal communication skills with the ability to influence stakeholders and leaders at all levels
• Demonstrated ability to collaborate cross-functionally, manage conflict, escalate issues appropriately, and drive resolution outcomes
• Strong analytical and problem-solving skills with effective, independent decision-making and sound judgment in fast-paced settings
• Proven ability to work independently, prioritize competing demands, and adapt to changing business needs
• Strong interpersonal, collaboration, and relationship-building skills across internal and external stakeholders

Nice To Haves

• Experience leading transformation and implementing process changes in dynamic, growth-focused environments
• Experience with data analytics tools and techniques to drive operational insights and efficiencies
• Demonstrated success driving business and cultural change to deliver measurable results and operational excellence
• Experience thriving in high-growth, agile teams with evolving priorities and goals

Responsibilities

• Lead, coach, and develop a team of loan closers, setting clear goals and fostering a high-performance culture
• Manage the originations pipeline, ensuring accurate rate locks, timely closings, funding, and loan deliveries aligned with agency guidelines and firm standards
• Personally execute a select portfolio of complex transactions to maintain subject-matter expertise and influence best practices
• Champion a client-first experience across the closing lifecycle, proactively addressing issues and escalating as needed to drive resolution
• Strengthen cross-functional partnerships with sales, credit, underwriting, servicing, legal counsel, title companies, and agencies to align on strategy and priorities
• Drive strategic process improvements by evaluating policies, procedures, and controls to implement efficient, scalable closing practices
• Create and maintain a robust control environment, partnering with key control stakeholders through effective governance and communication routines
• Conduct ongoing performance management, engagement activities, and development planning to grow team capability and accountability
• Adapt to shifting priorities in a fast-paced environment, making sound, independent decisions to keep transactions on track

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees