Commercial Loan Assistant

SYNERGY BANK•Cypress Gardens, LA

7d•Onsite

About The Position

The Loan Assistant assists the Loan Officer by typing correspondence, verifying insurance, ordering appraisals, and typing and verifying disbursements if required. He or she is to complete the check list and put signed documents in order for the loan to be set up.

Requirements

High school diploma or equivalent.
6 months previous customer service experience.
Previous experience processing loan applications or similar loan function.
Must be able to provide information to supervisors, co-workers, and customers both verbally and in written format.
Proficient in Microsoft Word and basic understanding of Microsoft Excel.
Ability to pay close attention to detail.
Ability to comprehend and analyze information in order to draw a conclusion.
Ability to maintain composure, suppress extreme emotions, control anger, and avoid aggressive behavior even in trying situations.
Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers.
Must always be looking for a way to help others.
Must be aware of the actions and reactions of others and respond appropriately.
Ability to multi-task in a fast-paced work environment.
Must possess strong organization skills with the ability to prioritize daily tasks.
Ability to present a business professional appearance.
Must have reliable transportation to commute to and from work.
Must be able to work at a computer station in front of a monitor for up to 4 hours at a time without the opportunity for a break.
Must be able to interact with the public utilizing various methods of communication.
Employee may be required to squat and remain in that position for short periods of time while searching for and/or reaching for files at ground level. This could occur as few or as many times as necessary to accomplish the requested task.
Must be able to lift and carry approximately 15-20 pounds multiple times throughout the day.
Must have the attention span the stay alert and attentive during a normal 8-hour workday.
The Loan Assistant must be able to make sound, quick decisions based on the facts of a situation, and remain calm and in control in a possible ever-changing environment or an emergency.
Must be able to follow instructions and procedures exactly as trained or directed by his or her supervisor.
Must be able to listen to, grasp, and respond positively to supervision and instructions by Management.
Physical and cognitive ability to perform the essential functions of his/her job.

Nice To Haves

Knowledge of NuPoint and LaserPro.
Bachelor’s degree and/or equivalent experience with Loan Administration.

Responsibilities

Provides the Synergy Bank standard of excellence in customer service.
Maintains honesty and the highest level of ethical standards.
Emulates Synergy Star Standards of Performance (Service, Teamwork, Accountable, and Respect).
Prepares and distributes loan reports to the Loan Officer.
Inputs loan applications into Laser Pro.
Utilizes the loan checklist to properly track the status of the loan.
Communicates internally with the credit department, loan processing and loan operations, as well as various external vendors involved in the loan process to ensure a timely and complete loan closing. External vendors may include attorneys or title companies, appraisal companies, insurance companies, survey companies or flood certification companies.
Assigns the loan to the Loan Processor for document printing.
Prepares loan packages for closing by ensuring that all approvals, credit memos, and insurance are in place prior to closing while ensuring all loan documents are accurate and in order.
Prepares tickets, distributes loan proceeds, closes the loan folder according to established procedures, and submits it to the loan department for booking and final review.
Processes denied loan packages and loan renewals withing established regulatory timeframe.
Assists with day-to-day functions of the branch inclusive of, but not limited to, answering phones, aiding customers, serving in a dual control role.
May serve as the administrator of the Tuition Loan Program.
Aids others as necessary or as directed by Management.