Commercial Lines Service Associate - Habitational

Distinguished Programs

9d • $45,000 - $55,000 • Remote

About The Position

Distinguished is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Surety, Executive Lines, Marine Cargo, Crisis Management, Transactional Risk and Construction Professionals & Environmental. Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed to growth by helping our customers grow their business and building a best-in-class system, as well as a great place to work. Join our City Insurance program as a Commercial Lines Service Associate specializing in Multi-Family, Landlord, Apartment, and Condo insurance for small urban and mixed-use properties. This position serves as an essential member of the business underwriting team by supporting various underwriting functions. You will be responsible for supporting renewal activities, policy servicing handling including processing transactions such as premium determination, renewal review, endorsement request and claim evaluations, as well as responding to broker inquiries. Additionally, following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners

Requirements

• Minimum of 2 years' experience in a customer service or support role in commercial lines underwriting/agency environment.
• Bachelor’s degree or equivalent combination of education and experience.
• Understanding of habitational P&C policies preferred.
• Property and Casualty insurance license preferred (6 months preparation time permitted).
• Eager for continual learning; professional designations are a plus.
• Strong verbal and written communication skills including negotiation skills.
• Must be self-driven, detail-oriented, comfortable in a growing ever-changing organization, and have strong organizational skills including time-management and prioritization.
• Some travel may be required from time to time for team and broker meetings.

Responsibilities

• Serves as primary service contact to ensure superior customer experience; achieve quality and service standards for renewal and endorsement requests.
• Supports renewal activities; renewal issuance, endorsement/document request, claim reviews, and file documentation.
• Evaluate loss control reports.
• Handles legal notice requests and inquiries.
• Manages account information; ensures accuracy of policy exposure and limits.
• Updates work management system statuses throughout the cycle of the policy and monitors work in queue.
• Facilitates transfer of accounts to Processing for issuance, provides detailed processing instructions and updates appropriate statuses.
• Demonstrates working knowledge of underwriting systems, workflows, procedures and compliance rules.
• Understands strategy, territory appetite and key agent partners in order to achieve growth and profitability goals.
• Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment.

Benefits

• $45,000 - $55,000 base salary plus bonus. Salary commensurate with knowledge, skills, experience, and geographic location.
• Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day).
• Great healthcare coverage including Medical, Vision, and Dental.
• 401k with company match. Immediately 100% vested.
• Life, AD&D, Critical Illness, Accident, and Disability (short-term & long-term) insurance.
• Growth and development opportunities.
• Work-Life Balance and wellness benefits with generous time off policy including PTO and paid holidays, Dependent Care FSA, Healthcare FSA, Virtual Telemedicine, Employee Discount Programs, Paid Parental Leave, HSA, HRA, Commuter/Transit FSA, and a Sabbatical every 7 years.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level