Commercial Lines Manager - Construction

Hub International Insurance•Bothell, WA

2d•$95,000 - $125,000

About The Position

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. The Commercial Lines Manager is responsible for managing a Construction service team who provides the day-to-day service, new business, and renewal insurance needs of a diverse group of clients, with a focus on providing our customers with timely, accurate, professional and world class service. The manager will be required to manage teams to successful outcomes from regional strategic goals, key initiatives, efficiency gains, client retention and high service standards. The manager is responsible for teams being adequately trained, workflows followed, correct Broker Management System usage, and staffed. The manager will not be responsible for a book of business, however may, from time to time, need to assist a team or specific book of business. The manager’s focus is on people. Priorities are employee and client retention.

Requirements

Strong understanding of Insurance Principles and Broker Management System experience required
Strong leadership skills, with focus on exceptional customer service required.
Ability to effectively work in a team environment
Strong written and oral communication skills
Strong organization and follow-up skills.
Demonstrated history of taking on opportunities and challenges with a sense of urgency, high-energy and enthusiasm
Effective in evaluation and independent judgment, and demonstrated ownership of decisions
Strong computer skills, including the ability to effectively train others on the utilization of system tools, including: Microsoft Office (Outlook, Word and Excel; Adobe PDF; and, online carrier websites

Responsibilities

Be the champion of the Broker Management System, Standardized Weekly Processes and Workflows including Broker Standards.
Lead by example in areas of excellent client service, adoption of company policies, procedures, and workflows, embracing technology systems, and professional growth.
Responsible for teams’ meeting Key Performance Indicators (KPI) and Goals
Review audits and reports to identify training needs or insurance knowledge.
Ensure compliance with workflows and broker standards.
Coordinate access to carrier systems, web sites, rating platforms for employees
Coordinate a team of Account Managers, Associate Account Managers, and Senior Account Managers to make sure we are appropriately staffed during normal work hours to adequately serve the client.
Continuously review books of business and staff workloads to ensure that the team has staffing, resources and assistance needed to provide best client experience
Facilitate communication between direct reports, creating a positive atmosphere, and a place where employees can share ideas, suggestions and improvements.
Create a climate where employees are motivated to do their best and can be successful
Participate in selection of new service team members, including building a pipeline and relationship with candidates for positions within HUB
Responsible for new employees’ training, including coordination with regional training and outline of needs for the new employee that include insurance knowledge, systems, coverage, EPIC and on-the-job training.
Assign a high-performing team member with the new employee to work with for three months or more, helping with questions and direction about workflow and procedures
Regularly meet with staff on their performance and career paths/succession planning