Commercial Lines Field Manager (North Carolina)

Frankenmuth Insurance Company

About The Position

Under moderate supervision and following standard procedures with some independent judgment is responsible for agency management, underwriting, portfolio management, and customer relations for the profitability and growth of an assigned territory through a network of independent agents.

Requirements

Four to six years related experience and/or training; or bachelor's degree (B.A.) from four-year college/university; or equivalent combination of education and related experience/training.
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Nice To Haves

CPCU preferred

Responsibilities

Performs Underwriting duties, particularly regarding new business, including: Reviews and evaluates insurance applications within defined authority. Approves, modifies or declines risks.
Communicates with agents and internal staff to collect necessary information to perform risk assessment.
Determines need for placement of reinsurance, if necessary.
Maintains profitable business in territory through proper selection, pricing, and monitoring of business.
Maintains thorough and complete file documentation, logically outlining details and account decisions.
Knows and applies underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, and loss analysis
Understands pricing components and rating methodology and correlates pricing to exposure
Asks key questions to ascertain the full scope of operations, the key exposures and needed controls
Responsible for agency management and customer relations within assigned territory, including: Identifies, solicits, and recommends the appointment of new agencies; evaluates and recommends the rehabilitation or termination of existing agencies
Regularly visits agencies within field center and maintains liaison between company and agency staff. Demonstrates in-depth knowledge of Frankenmuth's products and appetites
Trains agency staff on company philosophy, systems, products, policies and procedures
Establishes, implements and monitors annual agency plans
Assists agencies and the company in identifying and exploiting markets for company products. Utilizes market and competitor information to enhance agent relationships
Assists with events including round table meetings, training and agency appreciation events
Prioritizes and develops effective relationship management to build trust, facilitate negotiation, and secure commitment in order to improve results
Responds to producer needs in a timely manner
Involves other internal business partners (Underwriting, Claims, Loss Control, Premium Audit, Billing, etc.) in the prospecting, underwriting and servicing the account. Also facilitates the resolution of any issues between agency and the company
Manages territory portfolio, including; Oversees assigned portfolio to achieve gross written premium, profitability, rate, retention, new business, industry and line of business mix
Develops an understanding of various financial reporting information and insurance performance measures in the management of risks.
Demonstrates an understanding of the market factors that can affect pricing (i.e. distribution channels, competition, organization’s growth/ profit strategy, regulation, reinsurance costs, etc.).
Analyzes quality, volume, mix of business and profit for assigned producers. Identifies trends in submission activity and works with them to meet production targets as established.
Displays confidence in negotiating terms, conditions and pricing, and finds creative solutions to write business as the need arises.
Displays confidence in negotiating terms, conditions and pricing, and finds creative solutions to write business as the need arises.
May provide leadership to junior staff by assigning tasks, training and providing guidance. May provide input to management regarding junior staff performance.
Performs other duties as assigned.