Commercial Lines CSR - Hybrid
About The Position
Seeking a dedicated and detail-oriented Commercial Lines Customer Service Representative – Small Business to join a team. This role is integral in supporting the agency sales team and ensuring the seamless management of small business renewals. The ideal candidate will have a strong background in commercial lines insurance, excellent customer service skills, and the ability to thrive in a hybrid work environment. This position offers an exciting opportunity to contribute to the success of an agency by delivering exceptional service and maintaining high-quality standards. Compensation Package Compensation : Hourly rate equivalent to an annual salary of approximately $57,000 to $63,000, based on experience and qualifications.
Requirements
- 3-5 years of experience in commercial lines insurance (preferred).
- Proficiency in EPIC software is a plus but not required.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills to build and maintain client relationships.
- Ability to work independently and collaboratively in a hybrid work environment.
- Detail-oriented with a commitment to delivering high-quality service.
Responsibilities
- Servicing the Commercial Lines Book of Business : Processing endorsements, billing, and payments.
- Handling claims and creating new/renewal business submissions.
- Ordering loss runs, experience modifiers, and assisting with supplemental applications.
- Issuing certificates, evidence of insurance, auto ID cards, and binders.
- Checking and mailing out policies, creating proposals, and tracking cancellations and audits.
- Managing bonds and other related tasks.
- Renewal Management : Optimizing small business renewals by managing the renewal process and maintaining strong client relationships.
- Remarketing : Identifying and executing remarketing opportunities for clients.
- Quoting Account Rounds : Providing quotes for existing commercial lines business.
- Staying Updated : Keeping up-to-date with carrier updates and underwriting information to ensure compliance and accuracy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
