Commercial Lines Account Manager

Alera Group•Manor Park, DE

8d•$28 - $38•Hybrid

About The Position

Commercial Lines Account Manager – Property & Casualty Location: Hybrid At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

Minimum of 3 years of commercial insurance experience
Active Property & Casualty insurance license
Strong customer service and relationship‑management skills
Ability to work independently while managing multiple priorities
Strong communication skills and attention to detail

Nice To Haves

Experience using Applied Epic or similar agency management systems
Experience working in a collaborative, team‑based insurance environment

Responsibilities

Support commercial insurance clients by providing timely, professional, and solutions‑oriented service
Build and maintain long‑term client relationships through consistent communication and follow‑through
Coordinate with Producers and the Commercial Sales team to support client needs and service strategy
Manage day‑to‑day servicing of commercial client accounts in accordance with agency procedures, including: New business setup and onboarding Renewal processing and service support Endorsements intake, processing, and follow‑up Cancellations and audits Billing, financing, and payments Certificates, Evidence of Insurance, schedules, and auto ID cards
Perform all work in compliance with company policies, procedures, and applicable insurance regulations
Maintain accurate documentation and records within the agency management system
Communicate with internal and external customers in a friendly, professional, and patient manner
Provide an exceptional customer experience with a focus on client retention and satisfaction
Address customer concerns promptly and escalate issues as needed to the Commercial Lines Team Leader or Producers
Support team goals by collaborating effectively with colleagues and contributing to a positive service culture