Commercial Lines Account Manager
About The Position
We are seeking an experienced, high-performing Commercial Lines Account Manager to join our Logan Operations Center. This is a true growth opportunity for a professional looking to expand their impact beyond managing a book of business and play a key role in shaping a high-performing Support Team. In this role, you will serve as both a client-facing account manager and a trusted resource to our team of CSRs and Junior Account Managers, helping elevate service quality, technical expertise, and team development. The Account Manager is responsible for the day-to-day management of client relationships, retention of renewals, and maintaining strong partnerships with Producers. This role also acts as a central resource within the operations team, helping drive consistency, efficiency, and best practices across the Logan Operations Center.
Requirements
- 5–8 years of commercial lines insurance experience required
- Active Property & Casualty license required
- Strong technical knowledge of commercial lines coverage, rating, and policy structures
- Proven ability to independently manage accounts while supporting and mentoring team members
- Strong problem-solving skills with the ability to navigate complex coverage and service issues
- Excellent communication skills with the ability to explain insurance concepts clearly to both clients and team members
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Proficiency with AMS360 or similar agency management systems preferred
- College degree preferred; high school diploma or GED required
Nice To Haves
- Experience coaching, training, or serving as a resource for junior staff strongly preferred
Responsibilities
- Manage and service a book of commercial lines accounts, including renewals, marketing, and policy administration
- Build and maintain strong client relationships through proactive communication, coverage consultation, and problem resolution
- Partner closely with Producers to support account strategy, growth, and retention
- Conduct account reviews to identify coverage gaps, risk exposures, and opportunities for account rounding
- Establish and maintain strong carrier relationships to ensure timely and competitive placement of business
- Serve as a technical resource for CSRs and Junior Account Managers, providing guidance on coverage, workflows, and best practices
- Support training and development of team members, including reviewing work, answering questions, and reinforcing agency standards
- Help drive consistency and efficiency in service processes across the Logan Operations Center
- Escalate and assist in resolving complex client, carrier, or coverage issues
- Ensure accurate and thorough documentation of all account activity within AMS360
- Maintain compliance with agency procedures, carrier requirements, and Errors & Omissions guidelines
- Contribute to a collaborative team environment and support broader operational goals and initiatives
Benefits
- Comprehensive health, dental, and vision coverage
- Flexible Spending Accounts (FSA) traditional and dependent care
- Supplemental Insurance including Short Term Disability, Long Term Disability, Long Term Care, and Basic Life and Accidental Death & Dismemberment insurance
- 401(k) retirement plan with employer matching
- Worldwide Travel Assistance Program
- Vacation Time
- 3 Floating Holidays
- Sick Leave
- Observed Holidays
- Paid Leave (Jury Duty, Volunteer Time off, Disability, Parental Leave, etc.)
- Employee Assistance & Employee Discount Programs
- Professional development opportunities, including tuition reimbursement and in-house education classes
- Career advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
