Commercial Lending Operations Specialist

WaFd Bank•Boise, ID

7d•$26 - $38

About The Position

The Commercial Lending Operations Specialist is a dynamic, cross-functional role responsible for supporting multiple facets of the Lending Department, including Loan Servicing, Quality Control, and Commercial Loan Processing and Documentation. This adaptable team member partners daily with Lending management to assess departmental needs and will be assigned to assist the team(s) requiring the most support that day. This role is ideal for someone who thrives in a flexible, fast-paced environment and enjoys collaboration across diverse functions within lending operations. WaFd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and clients.

Requirements

5+ years of experience in commercial banking or commercial lending operations, including commercial loan servicing and processing
Strong attention to detail and organizational skills.
Excellent verbal and written communication skills.
Demonstrated ability to learn quickly and adapt to changing priorities.
Proficient with loan origination systems and Microsoft Office Suite.
Team player with a positive, solutions-oriented attitude.
Effective Communication - Facilitate consistent and clear communication between clients and internal teams to ensure seamless operations.
Problem Resolution - Handle complex quality control issues and situations, providing solutions that align with policy and regulatory requirements.
Regulatory Compliance - Follow established processes and standards to comply with relevant regulations and company policies.
Attention to Detail - Must have good typing and clerical skills, as well as accuracy and attention to detail
Must be proficient with Microsoft Office applications (primarily Word, Excel and PowerPoint)
Organized and efficient – must be able to prioritize work assignments in a consistent manner to ensure timely and efficient production.

Nice To Haves

SBA processing and/or servicing experience preferred.
nCino/LaserPro/Fiserv DNA experience preferred
Knowledge of regulatory guidelines and lending documentation preferred.

Responsibilities

Collaborate daily with Lending leadership to determine assignment and support needs.
Assist with loan servicing functions such as participation/syndication/SBA/variable rate tax demand bond and payoff and escrow processing
Conduct commercial quality control reviews on loan files, documentation, and processes to ensure compliance with internal policies and regulatory requirements.
Support Commercial Loan Processing by preparing and reviewing documentation, coordinating closings, and managing file integrity.
Provide timely and accurate data entry and documentation in core systems and tracking tools.
Serve as a liaison between departments to promote workflow efficiency and communication.
Identify operational inefficiencies and provide input to improve processes and service delivery.
Maintain confidentiality of sensitive loan, client, and organizational data.
Assist with internal audits, exams, and reporting as requested.
Perform other duties and projects as assigned by management.
Ensure that the business needs and objectives are clearly communicated and understood and ensure solutions provided meet the specific requirements related to regulatory and procedural changes.
Efficiently document integrated, cross-departmental requirements for products, compliance, information and functionality needs.
Maintain sufficient knowledge of Bank systems and processes to manage technical and usage needs, effective completion of projects and to provide support during department audits.
Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
Perform other job duties as assigned.